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Critical Incident Response Specialist

2 weeks ago

Aligarh, Uttar Pradesh, India beBeeIncidentManager Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Job Title: Major Incident Manager

Summary:

The Major Incident Manager will be responsible for analyzing and facilitating immediate response to critical incidents impacting multiple end-users.

Key Responsibilities:

  • Analyze and facilitate immediate resolution of critical incidents affecting groups of end-users
  • Advise on moderately complex to complex incidents, including high-visibility events and strategic communications
  • Engage cross-functional teams and business partners to drive service restoration and minimize business disruption
  • Create detailed documentation for incident details as per exit criteria for Problem Management
  • Communicate incident status to various levels of the organization
  • Provide direction and coaching to technical support staff involved in the incident
  • Experience working with collaborative teams and leading matrixed groups
  • Strong interpersonal skills for effective collaboration, negotiation, and communication
  • Demonstrated leadership and organizational presence to prioritize, track, and drive execution in high-pressure situations
  • Familiarity with infrastructure components and their interdependencies supporting WAN, network access, authentication, email, and collaboration tools

Benefits:

  • Opportunity to work with a cross-functional team
  • Chance to develop leadership and technical skills
  • Collaborative work environment

Note:

  • This role requires strong analytical and problem-solving skills
  • Able to work effectively in a fast-paced environment
  • Ability to communicate effectively with stakeholders at all levels