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Business Process Excellence Lead

1 week ago

Gurgaon, Haryana, India Wipro Full time

Join us as a Business Process Excellence Lead at Wipro, where you will implement a clear overall quality strategy with scalable processes, tools, and systems that enable resource-efficient monitoring of decision accuracy and surface overall user experience issues fast and effectively. You will develop and lead cross-functional teams to design and implement corrective and preventive action planning, ensuring timely hiring as per the capacity plan and presenting in Quality and Business discussions during executive client connects and visits.

The ideal candidate will have strong practical experience with Excel, PivotTable, Charts, Statistical functions, and PowerPoint, and excellent communication skills. Strong critical thinking and exceptional problem-solving skills are essential, along with a proven track record of collaborating with cross-functional groups to produce results.

As a Business Process Excellence Lead, you will be responsible for managing and mentoring a team responsible for diverse workflows, Quality channels, and global stakeholders. You will also drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis.