Process Excellence
4 days ago
Role: Process Excellence Level: Deputy Manager/ Manager Reporting To: Vice President - Customer Experience Location: Gurgaon About the Function The Customer Experience Team focuses on improving the customer contact agendas like Customer Satisfaction, decreasing customer Efforts and driving Identified Projects, which will enhance customer experience. About the Role You will be working in a fast-paced environment where every day brings unique challenges and opportunities. The role focuses on managing project and timelines to deliver operational excellence as well customer experience. What will you be doing As the role holder, your primary focus is to set up the Project Management team for the Customer Contact group Manage diverse projects in a fast paced work environment by interacting with various internal stakeholders including various lines of business (LOB's) Develop Project plan, monitor Project schedules and manage effective delivery of high impact features Identify system and process improvement opportunities which will directly influence the customer experience Cross pollination between platforms: BOT, Self Help and IVR. Data Analytics: -Drive analytics for feed to the entire unit -Peeling, consumption & execution on feeds from various customer VOC's Drive efficiency from LOB's IVR: -Drive synergies for seamless implementation of new processes -Contextual Self Help menu on IVR / Smart IVR -Capturing VOC & further using it to drive efficiencies -IVR framework Agent empowerment tool -Project management of "My Desk" tool -MyDesk – Gen Next with integrated flows across both brands -Integrated tool for all support functions Explore opportunities around process automation What are you required to bring to the team Understanding of Tech and Product platforms and business models Understanding of end to end of Project management & Product lifecycle Understanding of consumer mind set & behavior besides having good sense of online business and related technology levers Strategic thinking and overall business know how with an eye for detail and for execution Experience in managing mid-large teams (direct & indirect) and multiple stakeholders Qualification & Experience Overall experience 4-8 years with an experience in Product/ Project management preferably in an online business Post graduate with tech/ E-commerce company background would be added advantage
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Process Excellence Manager
3 weeks ago
Gurgaon, Haryana, India Xpressbees (BusyBees Logistics Solutions Pvt. Ltd.) Full timeJob DescriptionDesignation: Manager-Process Excellence (Last Mile)Department: Process ExcellenceLocation: GurgaonExperience: 4-8Role Description: Drive supply chain design and planning. Evaluate current scope of utilization of resources (manpower, vehicles & fixed assets. Optimize cost of operations. Build robust systems to enhance key business metrices....
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Process Excellence Specialist
7 days ago
Gurgaon, Haryana, India HCLTech Full timeTransform Your Career with HCLTechWe're on a mission to transform the way we work at HCLTech, and we need your expertise to make it happen! As a Scrum Master, you'll play a vital role in driving our Agile transformation and delivering exceptional results. With a strong focus on process excellence, team collaboration, and customer satisfaction, you'll have...
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Process Excellence Director
3 days ago
Gurgaon, Haryana, India HYGENCO - The Hydrogen Company Full timeAbout the Role:The Process Implementation and Digital Transformation Head at HYGENCO - The Hydrogen Company is responsible for designing and implementing efficient processes across various teams. This role involves driving operational efficiency, leading digital transformation efforts, and integrating processes into ERP systems.Key...
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Process Excellence Specialist
12 hours ago
Gurgaon, Haryana, India WNS Full timeAbout UsWNS (Holdings) Limited is a global leader in Business Process Management. We partner with our clients to design and deliver innovative solutions that drive business value across multiple industries.With a rich history spanning decades, we've built a reputation for delivering high-quality services, fostered by a culture of innovation, collaboration,...
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Operational Excellence Lead
4 days ago
Gurgaon, Haryana, India NAB Full timeJob SummaryNAB is currently seeking an Operational Excellence Lead to join our team. As an Operational Excellence Lead, you will play a critical role in driving operational excellence across the organisation by developing and maintaining process models that meet business requirements while ensuring compliance to enterprise standards.The key responsibilities...
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Director of Operational Excellence
12 hours ago
Gurgaon, Haryana, India Genpact Full timeOperational Excellence DirectorWe are seeking an experienced Operational Excellence Director to join our team at Genpact. As a key member of our operational excellence program, you will be responsible for driving process improvements and efficiencies for our clients.The ideal candidate will have a strong background in operations management, with experience...
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Manufacturing Excellence Leader
2 days ago
Gurgaon, Haryana, India 32nd Full timeAbout the OpportunityWe are seeking a talented manufacturing professional to join our team as a Manufacturing Head. In this role, you will be responsible for leading our furniture production operations, ensuring process excellence, and driving initiatives to enhance productivity and quality.Key Responsibilities:Operational Leadership: Lead, mentor, and...
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Gurgaon, Haryana, India TBO Full timeDirector / Associate Director CX Strategy & Process ExcellenceLocation:: Floor 22, Tower C, Epitome Building No. 5, DLF Cyber City, DLF Phase 2, Gurugram, Haryana 122002TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of...
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Gurgaon, Haryana, India Jones Lang LaSalle Full timeJLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they...
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Operational Excellence Manager
3 days ago
Gurgaon, Haryana, India Battery Smart Full timeJob OverviewWe are seeking an experienced Operational Excellence Manager to join our team at Battery Smart. In this role, you will be responsible for driving operational excellence across the organization by identifying opportunities for improvement and implementing process changes.The ideal candidate will have a strong background in operations and...
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Gurgaon, Haryana, India TBO Full timeDirector / Associate Director CX Strategy & Process ExcellenceLocation:: Floor 22, Tower C, Epitome Building No. 5, DLF Cyber City, DLF Phase 2, Gurugram, Haryana 122002TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the...
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Operational Excellence Specialist
3 days ago
Gurgaon, Haryana, India Xceedance Full timeAs an Operational Excellence Specialist at Xceedance, you will play a pivotal role in streamlining our Credit Control processes. This dynamic position involves working with various stakeholders to ensure seamless premium receivables collection and timely cash recognition.The ideal candidate will possess a strong understanding of Insurance, Reinsurance, and...
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Gurgaon, Haryana, India JLL Full timeJLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...
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Procurement Excellence Manager
3 days ago
Gurgaon, Haryana, India Hero MotoCorp Full timeCompany Overview:H Hero MotoCorp is a world-leading manufacturer of motorcycles and scooters, with a presence in 47 countries. We have achieved the milestone of 110 million cumulative production and sales since inception. Our vision is to be the future of mobility.Simplify Your Role:We are seeking an Executive-Global Systems candidate who can simplify the...
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Operational Excellence Specialist
4 days ago
Gurgaon, Haryana, India Builder Full timeKey Responsibilities- Manage the outsourced third-party audit process- Collaborate with all departments to ensure effective implementation and ongoing monitoring of internal controls- Stay updated on relevant regulations and best practices in internal audit and controls- Perform risk assessments and internal control evaluations and detect discrepancies-...
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Transaction Excellence Lead
2 days ago
Gurgaon, Haryana, India Zupee Full timeRequired Skills and QualificationsTo excel in this role, you should have:2+ years of experience in venture capital or corporate developmentStrong knowledge of M&A financial modeling and due diligence processesExceptional strategic thinking, communication, and project management skillsAbility to distill complex analyses into actionable insightsWe offer a...
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Delivery Excellence Manager
5 days ago
Gurgaon, Haryana, India 1Lattice Full timeAs a Delivery Excellence Manager at 1Lattice, you will play a critical role in driving the success of our Healthcare & Life Sciences vertical.Your primary responsibility will be to lead large delivery teams and guide the entire research process, ensuring high-quality results and excellent client satisfaction.You will work closely with cross-functional teams...
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Director of Finance Excellence
4 days ago
Gurgaon, Haryana, India PeopleGene Full timeAbout UsAt PeopleGene, we pride ourselves on being a forward-thinking organization that leverages innovative strategies to drive growth and success in the technology and automobile services industry.Job OverviewWe are seeking an accomplished Director of Finance Excellence to join our team. As a key member of our leadership, you will play a critical role in...
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Operational Excellence Manager
20 hours ago
Gurgaon, Haryana, India WNS Full timeCompany OverviewWNS (Holdings) Limited is a leading Business Process Management (BPM) company that combines industry knowledge with technology and analytics expertise to deliver innovative, digital-led transformational solutions.We enable businesses across 10 industries to re-imagine their digital future and transform outcomes with operational excellence.Job...
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Hiring Excellence Specialist
3 days ago
Gurgaon, Haryana, India Cloutflow Full timeAbout Us: Cloutflow is building a powerful talent network in the media industry. We need a Hiring Excellence Specialist to help us scale our team with top talent who share our vision and values. This role is perfect for someone passionate about hiring, talent acquisition, and making sure new team members fit in seamlessly.Job Description: Develop and post...