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Head of Cleaning Operations

3 weeks ago

Chennai, Tamil Nadu, India beBeeCleaning Full time ₹ 80,00,000 - ₹ 1,25,00,000

About our organization:

We provide solutions that contribute to improved performance and make life easier, more productive, and enjoyable – delivered to high standards by people who care.

We have been operating for over 18 years and have grown to over 44,000 employees. We have a presence in 150+ cities across 21 States and manage 180 million square feet of facilities, serving over 750k+ meals per day, securing and guarding over 2500 facilities.

Job Overview:

The Head of Cleaning Operations is responsible for developing, implementing, and overseeing all cleaning operations across a large corporate campus.

Main Responsibilities:

Cleaning Strategy and Management

  • Develop and execute a comprehensive strategy for cleaning services that aligns with overall corporate objectives.
  • Establish metrics (KPIs) to measure and continuously improve cleaning quality, efficiency, and employee satisfaction.
  • Oversee the management of cleaning resources, including labor costs, equipment procurement, and supply management.
  • Forecast and manage capital expenditures (CAPEX) for cleaning equipment and operational expenditures (OPEX) for consumables.

Cleaning Excellence and Quality Assurance

  • Implement and enforce standardized cleaning protocols, procedures, and quality standards for all workstations, meeting rooms, common areas, restrooms, and pantries.
  • Conduct regular inspections and audits of all facilities to ensure compliance with company standards and regulatory requirements.
  • Leverage technology, such as smart cleaning solutions and inventory management systems, to optimize workflows and track service delivery.
  • Address and resolve any cleaning-related issues, complaints, or feedback from employees and management promptly and professionally.

Team Leadership and Development

  • Lead and manage a team of cleaning staff, supervisors, and vendors, fostering a culture of accountability and high performance.
  • Develop and deliver training programs covering best practices, safety protocols, use of chemicals, and customer service.
  • Create and manage work schedules, assign tasks, and monitor team performance to ensure optimal coverage and productivity.
  • Handle all aspects of HR, including recruitment, hiring, performance reviews, and professional development.

Health, Safety, and Compliance

  • Ensure full compliance with all local, state, and federal health and safety regulations related to commercial facilities.
  • Implement infection prevention and control measures, especially for high-touch surfaces, to maintain a healthy and safe work environment.
  • Regularly review and update safety procedures, risk assessments, and cleaning protocols to mitigate potential hazards.
  • Maintain accurate records and documentation related to cleaning schedules, inspections, and safety compliance.

Stakeholder and Vendor Management

  • Manage relationships with external service providers for specialized cleaning services, waste management, and pest control.
  • Collaborate with other departments, including Facilities, IT, and HR, to coordinate cleaning activities and support organizational events.
  • Promote good hygiene practices among all employees through awareness campaigns and providing necessary supplies.

Required Skills and Qualifications:

  • Bachelor's degree in Facility Management, Hospitality Management, Business Administration, or a related field.
  • 10+ years of experience in cleaning or facility management, with at least 5 years in a senior leadership role overseeing a large corporate environment.
  • Proven experience managing budgets, vendors, and teams.
  • Strong knowledge of commercial cleaning techniques, equipment, chemicals, and industry best practices.
  • Expertise in health, safety, and sanitation regulations and compliance.