Account Operations Specialist

2 weeks ago


Mumbai, Maharashtra, India MiQ Full time

Role Overview

At MiQ, we're dedicated to fostering a welcoming culture that values diversity, equity, and inclusion. As an Account Operations Specialist, you'll play a vital role in ensuring seamless client relationships and driving business growth.

Key Responsibilities: - Develop client-specific strategies in collaboration with cross-functional teams. - Proactively manage and grow key accounts through upselling and cross-selling opportunities. - Foster regular communication with key clients, including scheduling, hosting, and supporting meetings, entertainment, and business reviews. - Analyze campaign performance and deliver actionable insights to drive client success. - Collaborate with internal stakeholders to ensure campaign performance and deliverables meet client expectations. - Maintain in-depth knowledge of campaigns to provide value-added recommendations to clients and internal teams. - Develop media plans that align with client and MiQ's vision. - Perform administrative duties, including CRM management, opportunity tracking, and project management.

Requirements

To be successful in this role, you'll have: - 1+ years of experience in advertising or media (or a related field). - Excellent communication and interpersonal skills. - Ability to work in a team environment. - Client-facing experience is a plus. - A can-do attitude and passion for growth.

What We Offer

At MiQ, you'll enjoy a range of benefits, including: - A hybrid work environment. - Comprehensive training and onboarding. - Opportunities for global mobility. - Competitive healthcare benefits. - Performance-based incentives. - Generous PTO and parental leave policies. - Employee resource groups for connection and community.



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