
Operations Support Professional
2 days ago
We are seeking an experienced professional to support our partner program by providing operational assistance, resolving inquiries, and collaborating with internal teams.
About the Role
The successful candidate will be responsible for managing inbound requests from partners, ensuring accurate data, and troubleshooting access issues. Additionally, they will act as a liaison between cross-functional teams and assist in implementing business process improvements.
Key Responsibilities:
- Responding to and resolving inquiries related to our partner program.
- Managing inbound requests from partners and internal stakeholders.
- Ensuring accurate data and compliance within the partner program.
- Granting, validating, and troubleshooting access to the partner portal.
- Collaborating with cross-functional teams to implement business process improvements.
- Documenting processes and procedures on an ongoing basis.
Qualifications and Skills
To succeed in this role, you will need 10+ years of relevant experience managing high-volume cases using email-based ticketing systems. Strong customer service skills, attention to detail, and effective communication are essential. Experience working with G-suite, ServiceNow, and SFDC is also required.
Benefits and Opportunities
We offer a dynamic work environment, opportunities for professional growth, and a commitment to innovation. Our team values collaboration, diversity, and continuous learning. If you're a problem solver looking for a new challenge, we encourage you to apply.
Join Our Team
We're a forward-thinking organization dedicated to shaping the future of cybersecurity. We believe in the power of collaboration and value in-person interactions. Join us and become part of a diverse team innovating together.
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