Managed Services Operations Expert
6 days ago
Welcome to NTT DATA, where innovation meets excellence. We are a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100.
Job DescriptionThe Senior Associate Managed Services Operations Specialist plays a critical role in supporting the delivery of operational activities and processes, ensuring that services are delivered effectively and efficiently. This involves working closely with internal service delivery teams to monitor and manage operational metrics, manage shift handovers, and escalate client issues.
Responsibilities- Support the management of the shift roster and ensure that all operations metrics are monitored.
- Ensure that shift handover processes are adhered to and managed.
- Manage shift escalations from clients.
- Dashboard all key Metrics and manage the about to be breached situations.
We require a highly skilled and experienced individual with a moderate level of work experience gained in a managed service delivery within a large-scale technology services environment. If you have excellent analytical and problem-solving skills, and the ability to work creatively in a fast-paced environment, please apply today.
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