Current jobs related to Service Manager - Mumbai, Maharashtra - Wipro Digital Operations and Platforms
-
Global Shared Services Manager
2 weeks ago
Mumbai, Maharashtra, India Air Charter Service Full timeWe are seeking an experienced Global Shared Services (GSS) Manager to join our team in Mumbai. As a GSS Manager, you will be responsible for managing a headcount of circa 35 employees and overseeing the recruitment process within all workstreams.">Developing job descriptions for all roles within the shared service function.Overseeing the recruitment process,...
-
Global Service Operations Manager
2 weeks ago
Mumbai, Maharashtra, India Air Charter Service Full timeAbout the RoleWe are seeking an experienced Global Shared Services (GSS) Manager to join our team in Mumbai. The successful candidate will report into our Global COO based in London and be responsible for managing a headcount of circa 35 employees.Key ResponsibilitiesDevelop job descriptions for all roles within the shared service function.Oversee...
-
Customer Success and Growth Manager
2 weeks ago
Mumbai, Maharashtra, India Great Manager Institute Full timeAbout the RoleThis Customer Success Analyst position plays a critical role in our sales team. You will be responsible for acquiring new clients and building strong relationships with them to drive business growth.Key responsibilities include acquainting yourself with our products and services, procuring new clients through various channels, and maintaining...
-
Mumbai, Maharashtra, India Consultancy Service Full timeProfile - Manager US Taxation (Partnership - Financial Services)Location- Mumbai,IndiaSalary- 2800000 - 3500000Experience- 7 - 15 YearsTax Manager :- We look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you're starting out in your career or taking your next step as a seasoned professional, the...
-
Global Shared Services Manager
2 weeks ago
Mumbai, Maharashtra, India Air Charter Service Full timeAbout Air Charter Service">We are a global aviation, travel and logistics business operating in over 30 countries across the world. Our company is committed to delivering exceptional service to our customers while maintaining a strong focus on quality, safety, and efficiency.
-
Global Shared Services
3 weeks ago
Mumbai, Maharashtra, India Air Charter Service Full timeJob DescriptionCompany DescriptionThe Mountfitchet Group is a global aviation, travel and logistics business operating in over 30 countries across the world.In June 2025, we are opening our first shared service function based in Mumbai and we have an exciting opportunity for an experienced Global Shared Services (GSS) Manager to be part of itJob...
-
Shared Service Operations Lead
2 weeks ago
Mumbai, Maharashtra, India Air Charter Service Full timeJob SummaryWe are seeking an experienced Global Shared Services (GSS) Manager to join our team in Mumbai. As a GSS Manager, you will be responsible for managing a headcount of circa 35 employees and overseeing the recruitment process within all workstreams.Key ResponsibilitiesDeveloping job descriptions for all roles within the shared service...
-
Aviation Shared Services Director
2 weeks ago
Mumbai, Maharashtra, India Air Charter Service Full timeJob DescriptionWe are looking to recruit a manager who will report into our Global COO based in London. The successful candidate will be at the start of this journey with us and will ultimately manage a headcount of circa 35 employees.DutiesDeveloping job descriptions for all roles within the shared service function.Overseeing the recruitment process,...
-
B2B Corporate Sales Executive
1 week ago
Mumbai, Maharashtra, India Great Manager Institute Full timeRole OverviewIn this role as a Customer Success Analyst, you will play a key part in driving business growth through sales and customer acquisition. The ideal candidate will have a strong background in B2B sales, excellent communication skills, and the ability to build meaningful relationships with senior-level decision-makers.Key responsibilities include...
-
Growth Oriented Sales Analyst
2 weeks ago
Mumbai, Maharashtra, India Great Manager Institute Full timeAbout UsGreat Manager Institute is a technology-driven organization dedicated to empowering organizations to achieve their full potential through our cutting-edge people leadership development platform.Job Role SummaryThe Customer Success Analyst role is responsible for expanding our client base through proactive outreach, relationship-building, and...
-
Business Development Professional
2 weeks ago
Mumbai, Maharashtra, India Great Manager Institute Full timeAbout Great Manager InstituteWe are a tech-enabled people leadership development platform that empowers organizations to achieve their full potential.Job Description:As a Customer Success Analyst, you will be responsible for identifying new business opportunities through direct contact, outbound calls, word-of-mouth referrals, and marketing-qualified leads....
-
Shared Services Business Leader
2 weeks ago
Mumbai, Maharashtra, India Air Charter Service Full timeAbout UsAir Charter Service is a global aviation, travel, and logistics business operating in over 30 countries worldwide. We have an exciting opportunity for an experienced GSS Manager to join our team in Mumbai.Job OverviewWe are looking for a manager who will be at the start of this journey with us and ultimately manage a headcount of circa 35 employees....
-
Sales Development Representative
2 weeks ago
Mumbai, Maharashtra, India Great Manager Institute Full timeJob Summary:As a Customer Success Analyst at Great Manager Institute, you will be responsible for acquiring new clients through direct contact, outbound calls, and tapping into marketing-qualified leads generated by our campaigns.We are seeking an individual who is eager to build meaningful relationships with CXOs, CEOs, and CHROs. The ideal candidate should...
-
Service Manager
2 weeks ago
Mumbai, Maharashtra, India 3 COLON 33 TECHNOLOGIES PRIVATE LIMITED Full timeAs a Service Manager - HR & Finance, you will be responsible for ensuring the efficient and effective delivery of DTX services. You will collaborate closely with Service Owners, Process Owners, external partners, and internal stakeholders to maintain and optimize IT Service Management processes.Roles and Responsibilities :- Oversee day-to-day service...
-
Service Manager
1 week ago
Mumbai, Maharashtra, India ElementSkill Full timeWe are looking for a Service Manager - Web & eCommerce who will be responsible for managing and optimizing web and eCommerce services. The role involves ensuring availability, performance, scalability, and security while driving continuous service improvements. The ideal candidate should have a strong background in IT Service Management (ITSM), eCommerce...
-
Service Manager
2 weeks ago
Mumbai, Maharashtra, India ElementSkill Full timeWe are looking for a Service Manager with strong expertise in ServiceNow ( ServiceNow Developers) to ensure smooth platform operations, drive service improvements, and manage stakeholders effectively. If you have experience in IT Service Management, ITIL frameworks, and ServiceNow administration, this role is for youKey Responsibilities :- Manage day-to-day...
-
Service Manager
2 weeks ago
Mumbai, Maharashtra, India ElementSkill Full timeWe are looking for a Service Manager with strong expertise in ServiceNow ( ServiceNow Developers) to ensure smooth platform operations, drive service improvements, and manage stakeholders effectively. If you have experience in IT Service Management, ITIL frameworks, and ServiceNow administration, this role is for youKey Responsibilities :- Manage day-to-day...
-
Mumbai, Maharashtra, India Great Manager Institute Full timeJOB SUMMARYAs the Customer Success Analyst for our tech-enabled people leadership development platform you will be responsible for closing new clients through direct contact outbound calls word-of-mouth and tapping into the marketing-qualified leads generated by marketing campaignsResponsibilities - Acquainting yourself with all products services offered...
-
Sales Business Development Specialist
2 weeks ago
Mumbai, Maharashtra, India Great Manager Institute Full timeJob SummaryYou will be responsible for closing new clients through direct contact, outbound calls, word-of-mouth, and tapping into the marketing-qualified leads generated by marketing campaigns.The ideal candidate should have at least one year of experience in B2B sales for a services company. They should be eager to speak with CXOs, CEOs, CHROs, etc., level...
-
Sales and Customer Success Specialist
2 weeks ago
Mumbai, Maharashtra, India Great Manager Institute Full timeAbout Our CompanyWe empower organizations to achieve their full potential through our innovative people leadership development platform.Job OverviewThe Customer Success Analyst role involves proactively seeking out new business opportunities, building meaningful relationships with clients, and driving sales growth through effective communication and...
Service Manager
1 month ago
- Job Location : Mumbai
- Experience Required : 5-8 Years
- Both Side Transport (Work from Office)
Important : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB, Continuous improvement , process improvement, Lean Six Sigma, Automation, RPA & agile etc.
JOB DESCRIPTION :
The Ops & Quality Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.
High Level Responsibility area
- Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
- Provides analytics support to Business Leaders both onshore and offshore.
- Drives a continuous improvement culture
- Manages the innovation/ idea generation platform "MERCURI"
- Facilitates Process Improvement trainings
- Supports the business with Quality/Operational excellence initiatives.
Responsibilities:
- Understand business processes , analyze data trends and share recommendations with stakeholders
- Showcase / share skill set & Quality service offerings with stake holders
- Analyze data on key client operational metrics to understand opportunity for improvement
- Learn and understand the domain / business to help define process metrics
- Map processes to identify non-core activities and suggest alternatives and thus help remove waste
- Facilitate / lead brainstorming sessions in a structured problem solving approach to identify improvement areas, support in measuring improvements and quantification of savings
- Actively listen and understand stakeholder expectations and requirements to support them in meeting their business objectives
- Be flexible to changes & continuously evaluate to adapt to the culture of the organization
- Understand and own development needs in consultation with the manager and work to achieve development goals
- Liaison with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work
- Deliver Lean trainings for Band 3-5 colleagues
- Deliver need based trainings on Problem solving , Quality concepts & tools
- Mentors colleagues within the Business Unit on client knowledge / Process knowledge / Tools knowledge
- Identify Failure modes and help in establishing process controls
- Design and develop metrics for accurate measurement of work performance
- Baseline metrics and monitor performance
- Provide advance data Analytics as per Business Unit / Process requirements
- Identity opportunities for capacity creation
- Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
- Support business to create year on year efficiencies
- Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
- Use Six Sigma and Lean tools as required
- Facilitate / Lead projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies
- Develop project roadmaps for assigned projects with minimal or no mentoring support
- Acts as a program manager for BU specific or division level programs
Education:
- Graduate in any stream
- Green Belt certified
Required Experience
5+ years of work experience
Total work experience of 5 years or more (after Graduation in any discipline)
Relevant / industry work experience of 3 years or more
Maximum experience should not exceed 8 years.
Hands on experience of mentoring and doing Green Belt Six Sigma Project
Experienced in managing multiple project teams simultaneously
Preferred Experience:
Training and Facilitation Skills and experience
Excellent oral, written, cross functional and interpersonal communication skills.
Learning ability with customer orientation and a keen eye for process improvement
Exposure to COPC, ISO, TQM, Project Management and other Quality methodologies/systems
Knowledge of Minitab
Knowledge of Access
Good knowledge of MS Excel , Power Point and MS Visio
Note : Interested candidates can share their CV's at Sandeep.sharma72@wipro.com (Please mention Subject line-Process Excellence for Mumbai)
