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Operations Manager
2 weeks ago
Job Description:
As a seasoned hospitality professional, you will oversee all aspects of food and beverage operations, ensuring exceptional customer service and maximizing revenue. Develop and implement strategies to enhance the dining experience and drive sales growth.
Key Responsibilities:
- Manage and mentor a diverse team of food and beverage staff
- Oversee inventory management, cost control, and budgeting for all food and beverage outlets
- Ensure compliance with food safety regulations and maintain high standards of hygiene and cleanliness
- Analyze financial reports, sales data, and customer feedback to identify areas for improvement
- Collaborate with the culinary team to develop innovative menus and promotional offerings
- Handle customer inquiries, complaints, and special requests in a professional and timely manner
Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field
Minimum of 5 years of experience in food and beverage management, preferably in a high-volume restaurant or hotel setting
Proven track record of successfully managing and motivating teams in a fast-paced environment
Strong financial acumen with experience in budgeting, cost control, and profit maximization
Excellent leadership, communication, and interpersonal skills
Proficiency in restaurant management software and point-of-sale systems
In-depth knowledge of food and beverage industry standards, trends, and best practices
Thorough understanding of food safety regulations and hygiene standards
Ability to work flexible hours, including evenings, weekends, and holidays
Strong problem-solving skills and ability to make quick decisions under pressure