Operations Manager

4 weeks ago

Bengaluru, Karnataka, India Straatix Partners Full time

Operations Manager - Cricket Data Ops & Site Support

Your Experience at a Glance

Our client is looking for a hands-on and proactive Operations Manager to support the Head of India Operations in building and scaling a high-performance India operations centre. This is a foundational role designed for someone who thrives in structured yet dynamic environments, is eager to roll up their sleeves in day-to-day activities such as live cricket data collection, and aspires to grow into a long-term operations leader. In the early phase, you will focus on understanding the end-to-end data operations, including live sports monitoring, staffing discipline, and quality delivery. Over time, your responsibilities will shift toward team leadership, process ownership, and site-wide operational success.

The client is a global sports data company delivering real-time, AI-powered analytics platforms to the cricket industry. Every game, every play, and every moment is captured with ultimate precision and delivered in real-time. Thriving on speed, accuracy, and the thrill of competition, they ensure data is delivered right on time to their clients worldwide, showing the real meaning behind the statistics that matter.

Key Responsibilities:

- Support the Head of India Operations in managing day-to-day operations, team routines, and escalation workflows

- Actively participate in cricket match coverage by watching live games and assisting with structured data entry and quality validation

- Build a comprehensive understanding of internal processes across staffing, game coverage, reporting, and compliance

- As the team scales, transition into a broader operations ownership role, managing shift adherence, employee morale, and delivery health

Demonstrate strong people leadership, especially during match windows and high-pressure scenarios

- Facilitate smooth onboarding and training for new data operators and junior staff

- Be the cultural glue for the team: encourage discipline, motivation, and clear communication

- Escalate operational blockers to the Site Leader and collaborate with HQ on implementation fixes

Required Skills & Experience:

- 4-10 years of experience in operations, people coordination, or team leadership, preferably in a tech, data, or sports-tech environment

- Comfortable working under tight timelines, especially during live events or coverage shifts

- Excellent verbal and written communication skills; able to communicate clearly across local teams and UK-based stakeholders

-Detail-oriented with the ability to follow structured processes and improve them over time

- Strong interest in cricket and live sports operations - not necessarily a sports nerd, but must enjoy the domain

- Self-driven, mature, and reliable - capable of functioning independently in a startup-like environment

- Basic proficiency in Excel, Google Sheets, or internal dashboards

Why This Role Matters:

This is not just a supporting role - it is a long-term strategic position where we are investing in future site leaders. You'll get to own processes from the ground up, understand the pulse of a live data business, and eventually manage a larger team with full autonomy.

About the Employment Model - Direct Employment:

You will be hired directly by EXVIA and be part of their core internal team in India. All aspects of your employment - including title, responsibilities, compensation, growth, and performance evaluation - will be handled directly by EXVIA. Straatix is supporting EXVIA in identifying and onboarding top-tier talent for this role.

(ref:iimjobs.com)

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