Service Delivery Expert
1 week ago
Job Summary:
We are seeking a skilled Service Delivery Expert to join our team at KEC International Ltd. In this role, you will be responsible for managing HR operations and digital data management.
About the Role:
The incumbent will act as a representative of Service Delivery, taking care of HR Operations along with Digital data management. As a SME, the incumbent is expected to possess expertise/knowledge in the following areas:
Key Activities & Responsibilities:
SuccessFactors:
- Employee Central Administration: creation/modification/deletion of Foundation Objects, knowledge of position management, mass upload, RBP, ORD, hiring
- Data Audits post process implementation and continuous system improvements
- RCM – Managing and supporting HR teams for resolving their queries on RCM
- Independently conceptualized and rolled out Analytics/Dashboard
Analytics:
- Knowledge of reporting tools in SuccessFactors and PowerBI
- Conceptualize and implement various dashboards like talent management, attrition, HR Data Audit
- Evaluate opportunities and proactive present analysis
- Provide support to COEs for making various dashboards basis their requirements
HR Operations:
- Proactively seek HR process improvement initiatives
- Supported the development, testing, roll-out and training of the HR teams on new initiatives
- Conduct UAT, SOPs, Training Material
- Train the end users on using the tools. Organizing refreshers on EC, RCM
- Handle all activities pertaining to employee lifecycle management from on boarding to Exit
- Monitor and ensure employee probation evaluation and confirmation on system
- Generating of Employee head count report from Success factors
- Employee File Management
Competencies Required:
Strong Communication Skills with employees/HR Management, Excellent Coordination Skills especially during projects/new initiatives implementation, Analytical & Project Management bend of mind, HR Analytics – Compile different datapoints using spreadsheets, other tools and analyses data for information driven decision making and strategy planning.
Education & Skills:
MBA/Diploma in HR Management, BMS/B. Com, Certification in HRMS tool like SAP, SuccessFactors, 5-8 years of working knowledge in SF, HRMIS and HR Process.
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