Service Delivery Expert

1 week ago


Mumbai, Maharashtra, India KEC International Ltd Full time

Job Summary:

We are seeking a skilled Service Delivery Expert to join our team at KEC International Ltd. In this role, you will be responsible for managing HR operations and digital data management.

About the Role:

The incumbent will act as a representative of Service Delivery, taking care of HR Operations along with Digital data management. As a SME, the incumbent is expected to possess expertise/knowledge in the following areas:

Key Activities & Responsibilities:

SuccessFactors:

  • Employee Central Administration: creation/modification/deletion of Foundation Objects, knowledge of position management, mass upload, RBP, ORD, hiring
  • Data Audits post process implementation and continuous system improvements
  • RCM – Managing and supporting HR teams for resolving their queries on RCM
  • Independently conceptualized and rolled out Analytics/Dashboard

Analytics:

  • Knowledge of reporting tools in SuccessFactors and PowerBI
  • Conceptualize and implement various dashboards like talent management, attrition, HR Data Audit
  • Evaluate opportunities and proactive present analysis
  • Provide support to COEs for making various dashboards basis their requirements

HR Operations:

  • Proactively seek HR process improvement initiatives
  • Supported the development, testing, roll-out and training of the HR teams on new initiatives
  • Conduct UAT, SOPs, Training Material
  • Train the end users on using the tools. Organizing refreshers on EC, RCM
  • Handle all activities pertaining to employee lifecycle management from on boarding to Exit
  • Monitor and ensure employee probation evaluation and confirmation on system
  • Generating of Employee head count report from Success factors
  • Employee File Management

Competencies Required:

Strong Communication Skills with employees/HR Management, Excellent Coordination Skills especially during projects/new initiatives implementation, Analytical & Project Management bend of mind, HR Analytics – Compile different datapoints using spreadsheets, other tools and analyses data for information driven decision making and strategy planning.

Education & Skills:

MBA/Diploma in HR Management, BMS/B. Com, Certification in HRMS tool like SAP, SuccessFactors, 5-8 years of working knowledge in SF, HRMIS and HR Process.



  • Mumbai, Maharashtra, India SPG Consulting Solutions Pvt Full time

    **Company Overview**: At SPG Consulting Solutions Pvt, we are committed to delivering innovative solutions that transform the way our clients operate. We are currently seeking an IT Service Design and Delivery Expert to join our team.


  • Mumbai, Maharashtra, India PASSIONMOJO PVT. LTD. Full time

    Job OverviewWe are seeking a skilled Client Service Delivery Expert to join our team at PASSIONMOJO PVT. LTD. This role is ideal for an individual with excellent communication skills, a customer-centric mindset, and experience in event management or a similar service-related company.ResponsibilitiesProvide outstanding support to clients through effective...


  • Mumbai, Maharashtra, India COLIFT Expert Network Full time

    About COLIFT Expert NetworkCOLIFT Expert Network is a leading European platform that connects businesses with pre-vetted consultants and freelance experts. We provide on-demand primary insights from a global professional network.About the RoleThe Client Services team at COLIFT plays a vital role in ensuring our clients have access to the best possible...


  • Mumbai, Maharashtra, India NTT Full time

    Make a difference in service delivery with NTT DATA.About the RoleThe Senior Associate Service Operations Specialist is a developing subject matter expert, responsible for working closely with internal service delivery teams to assist with the planning, coordination and monitoring of operational activities and processes in order to deliver on approved...


  • Mumbai, Maharashtra, India RELX India (Pvt) Ltd Els div Company Full time

    Company Overview:At RELX India (Pvt) Ltd Els div Company, we empower clients to navigate the complexities of risk management. Our innovative solutions are designed to deliver cutting-edge results and foster trust within the financial ecosystem.We pride ourselves on being a forward-thinking organization that values collaboration and creativity. As part of our...


  • Mumbai, Maharashtra, India 9608 Deutsche India Private Limited, Mumbai Branch Full time

    Job OverviewWe are seeking a highly skilled TAS Client Service Delivery Expert to join our team at 9608 Deutsche India Private Limited, Mumbai Branch. As a key member of our Trust and Agency Services (TAS) team, you will play a crucial role in supporting our clients globally.About the RoleThis is an exciting opportunity for a motivated professional with...


  • Mumbai, Maharashtra, India Livspace Full time

    About LivspaceLivspace is a leading home renovation and interior design company that empowers homeowners to create their dream spaces.Job Title: Project Delivery ExpertSalary: $120,000 - $180,000 per yearAbout the RoleWe are seeking an experienced Project Delivery Expert to join our team. As a Project Delivery Expert, you will be responsible for the timely...


  • Mumbai, Maharashtra, India Ericsson Full time

    Job SummaryWe are seeking a highly skilled Optimize Network Delivery Expert to join our team at Ericsson. As an experienced professional, you will be responsible for ensuring efficient deliveries of Network Optimization Services within the NDO domain.About the RoleThe successful candidate will be overall responsible for ensuring efficient deliveries of...


  • Mumbai, Maharashtra, India Bridge PostWorks Full time

    Job OverviewBridge PostWorks is a renowned post-production facility in Mumbai, seeking an experienced Digital Delivery expert to join our team.This full-time position offers a competitive salary of ₹800000 per annum, commensurate with experience and qualifications.


  • Mumbai, Maharashtra, India NTT Full time

    About this RoleThe Managed Services Delivery Services Architect is a seasoned subject matter expert responsible for ensuring that all service aspects during a complex transition and transformation project are fully covered. This role is accountable for setting up the service model by being involved in early Sales Engagement, Service Design, and Service...


  • Mumbai, Maharashtra, India Bridge PostWorks Full time

    Bridge PostWorks is a leading provider of post-production services, with a strong focus on digital delivery.We are currently seeking a skilled Digital Delivery Expert to join our team in Mumbai. This full-time position offers a competitive salary of ₹800,000 - ₹1,200,000 per annum, depending on experience.Main ResponsibilitiesWork with various media...


  • Mumbai, Maharashtra, India NTT Full time

    Unlock Your Career in Service ExcellenceWe are seeking a seasoned Managed Services Delivery Architect to join our team at NTT DATA. This is an exciting opportunity for a highly motivated individual with a passion for delivering exceptional service experiences.About the RoleThis role requires a deep understanding of complex service transitions and...


  • Mumbai, Maharashtra, India Ericsson Full time

    Job OverviewWe are seeking an experienced professional to lead our Network Optimization Services team within the NDO domain. As a senior executive, you will be responsible for ensuring efficient delivery of services in line with global best practices.About the RoleThis is a key leadership position that requires a seasoned expert in network optimization,...

  • Agile Delivery Lead

    1 week ago


    Mumbai, Maharashtra, India Genpact Full time

    Genpact is a global professional services firm driving business outcomes for clients. Our team of experts delivers value through deep industry knowledge, digital operations, and expertise in data, technology, and AI.We are seeking an Agile Delivery Lead - SQL Expert to join our team.The ideal candidate will have experience in Scrum methodology and SQL query...


  • Mumbai, Maharashtra, India SPG Consulting Solutions Pvt Full time

    Role SummaryWe are seeking a skilled Technical Service Design Expert to join our team at SPG Consulting Solutions Pvt. as a key member of our IT Service Delivery department. As a Technical Service Design Expert, you will be responsible for analyzing user requests and translating them into actionable service designs.Key ResponsibilitiesAnalyze user requests...

  • IT Operations Manager

    2 weeks ago


    Mumbai, Maharashtra, India Indus Systems & Services Pvt. Ltd. Full time

    Operational ExcellenceWe are seeking an accomplished IT Operations Manager to oversee the delivery of exceptional service management solutions. Reporting directly to our Director, you will be responsible for ensuring seamless day-to-day operations, strategic planning, and tactical execution.


  • Mumbai, Maharashtra, India IDFC FIRST Bank Full time

    Job Overview">We are seeking a seasoned professional to lead our service delivery team as a Client Success Manager. In this role, you will be responsible for overseeing the successful implementation and ongoing management of our services to meet customer needs.About the Role">This is an exciting opportunity for an experienced service delivery expert to join...


  • Mumbai, Maharashtra, India Intellect Design Arena Ltd Full time

    Job OverviewWe are seeking an experienced Senior Digital Project Delivery Expert to join our team at Intellect Design Arena Ltd. As a key member of our project delivery team, you will be responsible for managing the end-to-end delivery of complex digital projects.


  • Mumbai, Maharashtra, India Clover Infotech Pvt Ltd Full time

    Cybersecurity Delivery Expert for BFSI ClientsAt Clover Infotech Pvt Ltd, we are seeking a highly skilled Cybersecurity Delivery Expert to lead our engagements with BFSI clients in India. As a key member of our team, you will be responsible for delivering tailored security solutions that drive business growth and long-term partnerships.About the Role:Lead...


  • Mumbai, Maharashtra, India Capgemini Full time

    About the RoleAs an IT Service Delivery Manager, you will play a key role in driving the success of our clients' Salesforce implementations. With a focus on delivering high-quality services and ensuring customer satisfaction, this position requires a strong understanding of ITIL standards and excellent client management skills.Key ResponsibilitiesEngage with...