Senior Technical Learning Specialist

12 hours ago

Bhavnagar, Gujarat, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: Operations Technical Learning Specialist

This role is responsible for developing and executing internal learning programs on the Business Process Management team. As an Operations Technical Learning Specialist, you will positively impact the entire department by collaborating with management, product managers, and Subject Matter Experts (SMEs). The primary focus of this position is to design and facilitate technical training for all key systems and tools, product/launch enhancements, new hire, and ongoing learning needs.

Main Responsibilities:

  • Develop Training Content and Facilitate a 'world-class' training experience.
  • Using proven advanced instructional design and adult learning skills, design, develop, facilitate, execute, and measure technical learning programs that support business strategies to internal Operations employees.
  • Content may include product launches/enhancements, process documentation updates, data quality, new hire onboarding, proprietary systems, and tools to develop appropriate curricula.
  • Training delivery methods include WebEx webinars, Teams, classroom facilitation, virtual learning, and eLearning using Articulate 360 and Camtasia.
  • Assess program effectiveness using relevant metrics, and correlate metrics with the learning objectives. Use results to report on trends and continuously improve quality.
  • Research and implement competitive learning methodologies, delivery methods, and technologies that boost adult learning engagement and retention sharing with team members.
  • Manage training-related resources in various libraries (WebEx, Jive, SharePoint, Teams, etc.). Manage potential risks related to access to learning content, and implement controls as needed. Abide by Bank's policies regarding data security and privacy.
  • Create and manage curriculums for our internal LMS called LEAP.

Required Skills and Qualifications:

  • Requires a bachelor's degree or equivalent work experience plus 2-3 years of instructional design skills.
  • Excellent facilitation skills that foster engagement in a web-based or in-person environment are required. The ability to quickly troubleshoot technical issues is a must.
  • Attention to detail, sense of urgency, and consistent follow-through are highly critical skills.
  • A thirst and openness to learn new technical systems is critical to success in this role.
  • Proven track record of superior communication skills including the ability to explain complex technical concepts to non-technical users.
  • Strong ability to analyze reports and documentation.
  • Technical skills: MUST have advanced proficiency in Microsoft Office 365 (especially Excel and PowerPoint). Preferred to have some knowledge of Articulate 360 (Storyline and Rise are most often used), Salesforce (Service Cloud), Webex, Camtasia, and/or SharePoint.

Benefits:

  • We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business.
  • We do not discriminate in employment decisions on the basis of any protected category.

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