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Customer Service Specialist

1 month ago

Delhi, Delhi, India zenda Full time
About Nexquare

Nexquare is a leading EdTech company that is transforming education systems globally through data science. Our mission is to democratize learning by empowering countries, schools, and educators to rethink traditional education models.

Our Approach

We partner with a wide range of institutions, from grassroots initiatives to premium establishments, using cutting-edge technology and a modern approach. Data is at the core of everything we do, and we prioritize data-driven insights to help institutions operate, manage, teach, and learn more effectively.

Our Culture

We foster a flat, inclusive organizational structure that encourages collaboration and innovation. Our agile team is passionate about reshaping education through meaningful, user-friendly platforms.

Job Description

We are seeking a Client Success and Implementation Associate to join our team. The ideal candidate will have a strong understanding of SaaS platforms and 2-5 years of experience in software implementation, configuration, integration, or technical support.

  • Engage with clients to gather requirements and understand their specific business needs.
  • Customize and configure software to align with client workflows and processes.
  • Manage project timelines, ensuring smooth and timely implementation.
  • Provide training sessions to clients' end-users, guiding them through software usage.
  • Work with QA teams to address bugs and defects during the implementation phase.
  • Maintain clear communication with both clients and internal technical teams to resolve issues.
  • Oversee the in-house ticketing system to handle client concerns and ensure timely resolution.
  • Collaborate with product development teams to prioritize enhancements based on client feedback.
  • Support senior implementation specialists and coordinate across teams on ongoing projects.
Requirements

The ideal candidate will have:

  • Strong understanding of SaaS platforms.
  • 2-5 years of experience in software implementation, configuration, integration, or technical support.
  • Excellent problem-solving skills and the ability to manage client concerns professionally.
  • Ability to build and maintain strong client relationships throughout the implementation process.
  • Strong verbal and written communication skills for effective interaction with clients and internal teams.
  • Presentation skills to deliver comprehensive training and software demonstrations to clients.
  • Proven ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
  • Experience with software service management is required; familiarity with MySQL is preferred but not mandatory.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience is desirable.