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Digital Payment Support Specialist
3 weeks ago
We are seeking an experienced and detail-oriented individual to join our team as a Production Support Team Member for the Payment domain.
- Provide Level 2/3 application and production support for digital payment systems, including UPI and retail banking platforms.
- Monitor application health, system alerts, and perform incident management to ensure minimal downtime.
- Perform root cause analysis (RCA) for recurring issues and drive long-term solutions.
- Coordinate with development, QA, infrastructure, and vendor teams for issue resolution and change implementation.
The ideal candidate will have:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 8-11 years of experience in application support, production support, or IT operations.
- Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.
- Strong understanding of banking protocols and digital payment workflows.
Responsibilities include:
- Ensuring compliance with ITIL practices, including incident, problem, and change management.
- Documenting support procedures, run books, and incident reports.
- Acting as an SME for payment systems and supporting audits and compliance-related activities.
The following skills and qualifications are required for this role:
- Experience in application support, production support, or IT operations.
- Strong understanding of banking protocols and digital payment workflows.
- Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.
- Excellent communication and problem-solving skills.
This is an excellent opportunity to work with a talented team and contribute to the growth and success of our organization.
- Collaborative and dynamic work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
