Operations Excellence Leader

5 days ago

Tiruppur, Tamil Nadu, India beBeeServiceDelivery Full time ₹ 19,12,564 - ₹ 25,16,458

About Us

We're a digital transformation firm that specializes in enterprise IT service management, platform integrations, and service management optimization.

Position Overview

We seek an experienced Service Delivery Manager to set up and lead our complete service delivery system from the ground up.

This role is ideal for professionals with 5+ years of experience in IT service management delivery who can establish delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction.

Key Responsibilities

  • Design, implement, and manage the end-to-end service delivery framework.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams to ensure seamless service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.
  • Mentor and guide junior team members in delivery practices and standards.

Required Skills & Qualifications

  • 5+ years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.
  • Certification in ITIL or related frameworks is preferred but not mandatory.

Benefits

We offer a dynamic work environment, opportunities for growth and professional development, and a chance to make a meaningful impact in the industry.

What We Offer

We provide a comprehensive benefits package, including competitive salary, health insurance, retirement plan, and paid time off.

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