Customer Support Associate

1 day ago

Indore, Madhya Pradesh, India beBeeCustomer Full time ₹ 2,00,000 - ₹ 4,00,000

At Multrix, we're committed to delivering exceptional customer experiences. As a key member of our support team, you'll play a vital role in ensuring the highest level of satisfaction for our clients.

Your primary responsibility will be to manage customer queries, providing prompt and effective support via chat and email. To excel in this position, you'll need to possess excellent communication skills, strong interpersonal abilities, and a proven track record of working effectively within a team-oriented environment.

Required Skills and Qualifications
  • Strong expertise in customer support, customer service, and customer satisfaction
  • Skilled in providing online assistance through chat and email communication
  • Possess excellent communication abilities with strong interpersonal skills
  • Proven ability to work effectively within a team-oriented environment
  • Strong problem-solving mindset with keen attention to detail
  • Prior experience in a similar customer-facing role is an added advantage
  • Working knowledge of Microsoft Excel (basic to intermediate)
  • Flexible to work in rotational shifts
  • Comfortable with a 6-day work schedule and rotational weekly offs

In return for your hard work and dedication, you can expect a challenging and rewarding career with opportunities for growth and development. Our comprehensive services include end-to-end business solutions, sales support, back office support, tech support, and retention services. We help businesses streamline their operations and improve backend functions with efficiency and care.

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