Technical Problem Solver
2 weeks ago
About Zenatix Solutions
Zenatix Solutions, part of the Schneider Electric family, is a leading provider of IoT-based automation and monitoring solutions. With over 2000 deployments across 200+ cities in India, we deliver energy efficiency, temperature compliance, and asset management for commercial buildings.
We are seeking a skilled Technical Problem Solver to join our team. As a Technical Problem Solver, you will be responsible for resolving complex technical issues related to our IoT-based systems. This role involves troubleshooting, coordinating with internal teams and customers, and implementing solutions to ensure seamless system operation.
The ideal candidate will have a strong background in electrical engineering and experience working with PLCs and IoT devices. A bachelor's degree in electrical engineering or a diploma is required, along with 1-3 years of relevant experience. Flexibility to travel is essential, as this role requires frequent on-site visits (70% travel and 30% desk job).
Key Responsibilities:
- Ticket Management on tools.
- On-site customer support and remote technical support.
- Coordinate with internal team and customers for rectifying issues.
- Coordinate with field engineer for rectifying the issues.
- Troubleshooting of RPI based Energy management system, planning and inventory management.
- Troubleshooting of field devices - LT Panel, Relay, Contactor, Energy Meter etc.
- Knowledge of PLC and IoT is a plus.
Qualifications/Requirements:
- Bachelor's degree in Electrical Engineering or Diploma is a must.
- Experience of 1 - 3 years.
- Flexible to travel as this is a travelling job (70% travel and 30% desk job).
About the Role:
This is a challenging role that requires excellent problem-solving skills, attention to detail, and effective communication. If you are a motivated individual who enjoys solving complex technical problems, we encourage you to apply.
Salary Range: ₹15,00,000 - ₹25,00,000 per annum (depending on experience)
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