Strategic Workforce Planner

1 day ago


Hyderabad, India Evernorth Full time
About Evernorth

Evernorth Health Services, a division of The Cigna Group, creates innovative pharmacy, care, and benefits solutions to improve health outcomes. We leverage our expertise to make illness and disease prevention and treatment more accessible to millions of people worldwide.

Job Title: Strategic Workforce Planner

This is an exciting opportunity for a detail-oriented professional with strong analytical skills to join our team as a Strategic Workforce Planner. In this role, you will play a key part in optimizing our workforce planning processes, ensuring seamless scheduling, and maximizing efficiency.

Key Responsibilities:
  • Schedule Generation: Utilize WFM software to generate daily, weekly, and monthly schedules, ensuring alignment with business objectives.
  • Time-Off Allowance Optimization: Analyze and optimize time-off allowance measures and allotments, providing data-driven insights to inform Long Range parameters.
  • Risk Management: Proactively identify and report on off-production risks/opportunities, enabling data-driven decision-making.
  • New Hire & Client Scheduling: Develop models that accurately compute relevant inputs to provide precise new hire and client schedules.
  • Shift Bidding & Holiday Planning: Execute PTO, holiday, and shift bidding processes, ensuring optimal schedule efficiency and minimizing gaps.
  • Process Improvement: Contribute to the development of standard SOPs related to job roles, driving process improvement and innovation.
  • Internal Support: Provide excellent customer service, recommendations for self-service alternatives, and end-to-end support for internal clients requiring limited WFM support.
  • Audit & Maintenance: Perform audits, create, and maintain key WFM platform elements, such as work patterns, skill assignments, and org alignments.
  • Task Management: Process task management requests through Intradiem, providing regular updates on progress towards completion.
  • Efficiency Monitoring: Monitor schedule efficiency, making recommendations for improvements and acting with a sense of urgency.
Qualifications:
  • Bachelor's degree or equivalent experience
  • At least 2 years of relevant experience in workforce planning analysis, preferably in an operations environment
  • Strong analytical and technical skills, including proficiency in MS Office (Excel, v-lookups, pivot tables, macros) and Workforce Management software (Aspect WFM, Verint, NICE, etc.)
  • Demonstrated knowledge/experience with SQL, Microsoft BI, C++, or other AI languages for numerical data processing and analysis
  • Innovative thinking, strong communication skills, and proven ability to perform in-depth data analysis and present insights clearly
  • Ability to adapt in a dynamic work environment, learn quickly, contribute solutions, and prioritize tasks to meet timelines and deadlines
Location & Hours of Work:
  • Full-time position, working 40 hours per week, with expected overlap with US hours as appropriate
  • Primarily based in the Innovation Hub in Hyderabad, India, in a hybrid working model (3 days WFO and 2 days WFH)
  • Shift timings: 5:30 PM - 2:30 AM IST / 8:00 AM - 5:00 PM EST

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively promoting diversity, equity, and inclusion efforts to educate, inform, and advance both internal practices and external work with diverse client populations.



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