
Spiritual Travel Operations Support Specialist
1 day ago
Job Role
We are looking for a highly motivated and organized individual to play a key role in ensuring a smooth customer experience.
The Operations Assistant will be responsible for connecting with users after booking, confirming details and guiding them through the next steps. They will also share and update the itinerary, assist with changes or clarifications, and help customers redeem coupons or discounts and resolve related queries.
Key Responsibilities:
- Customer Engagement: Connect with users after booking to confirm details and guide them through the journey.
- Itinerary Management: Share and update the yatra itinerary and assist with any changes or clarifications.
- Coupon Redemption: Help customers redeem coupons or discounts and resolve related queries.
- Post-Travel Feedback: Collect post-travel feedback to improve future yatras.
- Internal Coordination: Coordinate with internal teams to ensure timely communication and service delivery.
Requirements:
- Strong Communication Skills: Strong communication skills in Hindi and English.
- User-Centric Approach: Empathetic, user-first approach with a problem-solving attitude.
- Basic Knowledge: Basic knowledge of tools like Google Sheets and WhatsApp.
- Availability: Available to work full-time for 3 months.
What You'll Gain:
- Operations Experience: First-hand exposure to operations in spiritual travel.
- Customer Service: Experience in customer engagement and service workflows.
- Purpose-Driven Product: Opportunity to contribute to a purpose-driven product impacting lives meaningfully.
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