Policy Expertise Professional

5 days ago


Gurgaon, Haryana, India beBeeAdviser Full time ₹ 15,00,000 - ₹ 25,00,000
Policy Specialist Job

We are seeking an experienced Policy Specialist to join our team.

  • Prioritize and deliver exceptional customer service, troubleshooting and resolving issues with advertisers, sales teams, agencies, and partners.
  • Apply product expertise to solve complex technical issues, managing escalations and executing strategic projects.
  • Analyze data to create actionable plans to address root causes of customer issues, focusing on knowledge management, operational improvements, and product adoption.
  • Collaborate with cross-functional teams to improve the customer journey, resolve complex problems, and understand customer pain points.
  • Mentor and lead teams, sharing insights to drive product and process improvements.
  • Foster an inclusive team culture and ensure success across a globally dispersed team.

Job Requirements:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in policy, project/program management, or related roles.
  • Experience working on analytical problems in a technology support environment.
  • Preferred: Experience in online advertising solutions and media landscape.
  • Excellent communication, stakeholder management, and problem-solving skills.


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