Technical Support Associate

6 days ago

Pune, Maharashtra, India beBeeCustomerService Full time US$ 90,000 - US$ 1,20,000

Job Title: Customer Support Specialist

We are seeking a highly skilled professional to fill this role. The successful candidate will be responsible for delivering exceptional support to clients, ensuring timely and efficient resolution of their queries.

Your Key Responsibilities:

  • Review and update construction documents in the system to ensure completeness and accuracy.
  • Maintain and update construction budget details while placing inspection orders with field inspectors.
  • Assign inspection orders to nearby inspectors and track their acceptance and scheduling within the stipulated timeframe.
  • Communicate effectively with lenders, contractors, and field inspectors via calls and emails to obtain missing or required documentation.
  • Coordinate with stakeholders through email and phone communication to ensure order fulfillment.
  • Schedule and manage site inspections with field inspectors across the United States, following up to expedite order completion.
  • Notify clients about order status updates via emails and chat messages to ensure transparency and efficiency.

Requirements:

  • Graduate degree
  • Excellent attention to detail in reviewing documentation and identifying gaps
  • Excellent communication skills to interact with clients, contractors, and inspectors
  • Ability to multitask and meet deadlines in a fast-paced environment
  • Must have experience in US mortgage documents review process

What We Offer:

A competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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