
IT Support Specialist
2 weeks ago
Job Title: IT Infrastructure Specialist
">We are seeking a highly skilled IT Infrastructure Specialist to join our team. The ideal candidate will have 5+ years of experience in IT support, with expertise in troubleshooting, client management, and network security. They will also possess strong communication skills, problem-solving abilities, and customer service skills.
Key Responsibilities:
">- ">
- Serve as the primary point of contact for IT escalations via phone, email, and chat.">
- Provide remote troubleshooting for user, software, and network issues.">
- Manage tickets with accurate documentation and escalate complex issues to L3 teams.">
Requirements:
">- ">
- Bachelor's degree or diploma in Technology, Science, or related field.">
- Experience with IT ticketing systems and remote support tools.">
- Knowledge of Windows OS, MS Office, VPN, AD, Outlook, SAP, and network troubleshooting.">
Preferred Qualifications:
">- ">
- Relevant certifications (Microsoft, ITIL, Networking, Security).">
- Experience in a BPO or IT vendor environment in India.">
- Previous experience supporting international clients, particularly those in different time zones.">
Scope of Devices & Systems Supported:
">- End-User Devices: Laptops, desktops, printers, scanners, USB peripherals, and mobile devices.
">- Applications & Systems: Windows OS, MS Office, Outlook, SAP, VPN clients, Active Directory (account unlocks, password resets, group policies).
">- Networking & Connectivity: LAN/Wi-Fi troubleshooting, VPN, firewall/proxy issues, remote access tools (RDP, Citrix).
">- Security Tools: Endpoint protection, antivirus, MFA authentication apps.
">- Collaboration Tools: MS Teams, Zoom, WebEx, and other communication platforms.
">Benefits:
">The selected candidate will receive a competitive salary package, comprehensive training, and opportunities for growth and professional development.
">How to Apply:
">Interested candidates should submit their resumes and cover letters to [insert contact information].
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