Operations Leader

4 days ago

Nellore, Andhra Pradesh, India beBeeOperational Full time ₹ 2,50,00,000 - ₹ 3,50,00,000

Job Overview:

We seek an experienced Operations Manager with a proven track record of managing large-scale operations in Banking, Financial Services, and Insurance sectors.

The ideal candidate will bring 15+ years of experience in setting up, transitioning, and managing large operations teams (150+ headcount), working with global clients across multiple regions.

Key Responsibilities:

1. Lead end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.

2. Manage large delivery operations with 200+ FTEs, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.

3. Drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.

4. Lead transition and transformation initiatives, including due diligence, process migrations, and stabilization of new engagements.

5. Partner with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.

6. Oversee risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.

7. Build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.

8. Establish MIS reporting frameworks and deliver insights to enable data-driven decision-making.

Core Skills & Competencies:

Required Skills:

  • Strong expertise in Wealth Management, Retail Banking, Compliance & Financial Risk
  • Proven ability to lead and scale operations of 200+ FTEs
  • Excellent skills in Strategic Planning, Operational Excellence, and Business Performance Optimization

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