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4 days ago
Dynamic Operations Transformation Specialist
">As a seasoned professional, you will lead business transformation initiatives across retail and quick-service restaurant (QSR) operations. You will bridge the gap between business needs and technology solutions, driving customer engagement and operational efficiency.
Key Responsibilities:- Conduct workshops to understand client pain points, business processes, and reporting & dashboarding needs
- Translate business requirements into functional specifications
- Translate functional specifications into technical fit documents
- Identify and highlight feature/reporting/dashboarding gaps
- Collaborate with technical teams to configure and deploy systems aligned with business goals
- Act as a trusted advisor to marketing, operations, and IT teams
- Ensure alignment between business strategy and technology roadmap
- Deploy functional specifications in software (reports, dashboards, models, audiences etc)
- Train super users of our clients on the platform
- Explain support mechanisms and set cadences for support / business related queries
This role requires strong understanding of retail/QSR operations: POS, loyalty, CRM, inventory, and customer experience. Knowledge of Marketing Automation tools and analytics platforms is also beneficial.
Requirements:- 5+ years of experience in retail or QSR consulting, business analysis, or solution delivery
- Excellent communication, stakeholder management, and presentation skills
- Ability to work in fast-paced, client-facing environments
Preferred qualifications include experience with omnichannel retail or QSR transformation projects and knowledge of cloud platforms and API integrations.
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