Customer Care Specialist

3 weeks ago


Mumbai, Maharashtra, India DS Research Full time

Customer Care Specialist

We are seeking a skilled Customer Care Specialist to provide exceptional patient service at D.S. Research Centre.

Key Responsibilities:

  • Welcoming patients and visitors, directing them to appropriate departments or staff members.
  • Answering phone calls, responding to inquiries, and forwarding calls to relevant departments or staff.
  • Scheduling appointments and maintaining calendars.
  • Handling patient intake and registration processes, maintaining confidentiality.
  • Assisting with general administrative tasks, such as filing, emailing, and scanning documents.
  • Managing inventory and ordering office supplies.
  • Coordinating with other departments for smooth operations.

Requirements:

  • Graduate or equivalent.
  • 1-2 years of experience in a similar role.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and other administrative software.
  • Excellent organizational skills and attention to detail.
  • Able to multitask and prioritize tasks effectively.
  • Friendly and welcoming demeanor.
  • Experience in a healthcare or medical environment is a plus.

Location: Mumbai

Job Type: Full-time, Permanent

Salary: Based on experience

If you have excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position.


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