Customer Care Specialist
3 weeks ago
Customer Care Specialist
We are seeking a skilled Customer Care Specialist to provide exceptional patient service at D.S. Research Centre.
Key Responsibilities:
- Welcoming patients and visitors, directing them to appropriate departments or staff members.
- Answering phone calls, responding to inquiries, and forwarding calls to relevant departments or staff.
- Scheduling appointments and maintaining calendars.
- Handling patient intake and registration processes, maintaining confidentiality.
- Assisting with general administrative tasks, such as filing, emailing, and scanning documents.
- Managing inventory and ordering office supplies.
- Coordinating with other departments for smooth operations.
Requirements:
- Graduate or equivalent.
- 1-2 years of experience in a similar role.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and other administrative software.
- Excellent organizational skills and attention to detail.
- Able to multitask and prioritize tasks effectively.
- Friendly and welcoming demeanor.
- Experience in a healthcare or medical environment is a plus.
Location: Mumbai
Job Type: Full-time, Permanent
Salary: Based on experience
If you have excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position.
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