Retail Cluster Leader

3 days ago

Bhavnagar, Gujarat, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Area Business Manager Job Description

This senior leadership role is responsible for driving business growth, operational excellence, and team development across a cluster of retail outlets within a designated region. The successful candidate will be expected to play a pivotal role in achieving revenue and cost targets while ensuring strict adherence to Standard Operating Procedures (SOPs) and maintaining consistent brand standards.

Key Responsibilities:
  • P&L Management: Maximize profitability by closely working with the business team to hit revenue and cost targets.
  • Change Management Leadership: Spearhead business strategic initiatives and change programs, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies related to our holistic health approach.
  • Employee Retention & Development: Recruit, develop, motivate, and retain high-performing store teams, fostering a positive, collaborative, and engaging work environment that encourages growth and reduces attrition.
  • Customer Experience & Retention: Deliver an unparalleled customer experience across all stores, focusing on educating customers about personalized plans, driving strong customer engagement and retention.
  • Performance Reporting & Insights: Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports and providing actionable insights and recommendations.
  • SOP Adherence & Operational Excellence: Ensure strict adherence to SOPs, maintaining consistent brand standards, visual merchandising guidelines, and operational efficiency reflecting Traya's scientific and holistic approach.
  • Strategic Collaboration: Work closely with the business team to implement national strategies at a local level, providing valuable market feedback and contributing to the continuous evolution of our retail model.
  • Market Intelligence: Stay informed about local market trends in health, wellness, and hair care, competitor activities, and customer feedback to inform regional strategies and contribute to broader business development.
Requirements:
  • Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field (preferred). A background in wellness, healthcare, or integrated solutions is a plus.
  • 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
  • Proven track record in managing Store level P&L and driving financial results.
  • Demonstrated experience in leading and successfully implementing change management initiatives.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Exceptional leadership, team-building, and interpersonal communication skills.
  • Ability to inspire, motivate, and develop a high-performing team, with an emphasis on customer education and personalized solutions.
  • Strong organizational skills and attention to detail, with a commitment to operational excellence.
  • Proficiency in retail management software and reporting tools.

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