Sales Process Analyst

1 day ago

Dindigul, Tamil Nadu, India beBeeSystematic Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Opportunity

We are seeking a highly skilled Business System Specialist to join our team. This role is responsible for ensuring the accuracy and usability of our sales tools through timely and accurate resolution of support tickets.

  • Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, ClosePlan, Callidus Commissions, and other sales tools.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of the systems via data migrations.
  • Maintain Service Level Agreement (SLA) targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
  • Ability to work with various internal/external customers and vendors (some technical, some non-technical) in Sales Operations.
Required Skills and Qualifications
  • At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills
  • Quick learner and able to thrive in a fast-paced environment
  • Aggressive problem solver
  • Excellent written and verbal communication skills
  • Additional knowledge of ServiceNow, Workbench, Dataloader, and SOQL is a plus

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