Call Quality Analyst

3 days ago

Dindigul, Tamil Nadu, India 30 Sundays Full time

Company Description

30 Sundays is a travel company based in Gurugram that specializes in creating unforgettable vacations exclusively for couples. Founded by experienced professionals from top companies like Apple, BCG, and Oyo, we are committed to revolutionizing the couple vacation experience.

LOCATION : GURUGRAM

Role Description

As a Call Quality Analyst, you will play a critical role in ensuring the effectiveness and quality of customer interactions conducted by our sales executives.

Your primary duties will include:

  • Listening to and evaluating recorded sales calls against defined quality standards.
  • Identifying strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Preparing detailed feedback reports and sharing insights with the Training & Development team.
  • Collaborating with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitoring the impact of feedback implementation and updating evaluation criteria as needed.
  • Providing actionable insights to improve sales effectiveness, customer satisfaction, and team performance.

Qualifications

  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.

  • Quality Assurance Analyst

    4 weeks ago

    Dindigul, Tamil Nadu, India RN Jobforce Full time

    Company Description RN Jobforce empowers job seekers and employers worldwide to find opportunities and advance their careers with cutting-edge job search tools and a growing professional community. We work collaboratively with our clients and use our multi-layer candidate delivery function to ensure we supply them with only the best and most suitable...

  • Advanced Quality Assurance and Business Analyst

    4 days ago

    Dindigul, Tamil Nadu, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: Quality Assurance Analyst + Business AnalystWe are looking for a hybrid Quality Assurance + Business Analyst professional to work closely with stakeholders, developers, and product owners to deliver high-quality software products.You will gather and translate business requirements into actionable specifications and ensure product quality through...

  • Senior Transaction Quality Specialist

    2 days ago

    Dindigul, Tamil Nadu, India beBeeQuality Full time ₹ 40,00,000 - ₹ 60,00,000

    Job Title:Sr Quality Analyst//International BPO//Voice Process About the RoleWe are seeking a highly skilled Senior Quality Analyst to join our organization. As a Senior Quality Analyst, you will play a key role in driving continuous improvement for transaction quality and delivery.You will be responsible for managing claim quality & client-related KPIs,...

  • Quality Assurance Director

    2 days ago

    Dindigul, Tamil Nadu, India beBeeQuality Full time ₹ 12,00,000 - ₹ 18,00,000

    Job Title: Quality Assurance Director">We are seeking a seasoned professional to lead our quality assurance team. As Quality Assurance Director, you will be responsible for overseeing the development and implementation of quality control processes that ensure the highest standards of accuracy and reliability in our data.">Key Responsibilities:Develop and...

  • Software/QA - Engineer/Analyst

    4 weeks ago

    Dindigul, Tamil Nadu, India HRM Counsel Private Limited Full time

    We are looking for a passionate Software/QA - Engineer/Analyst to design, develop and install software solutions. Software/QA - Engineer/Analyst responsibilities include gathering user requirements, defining system functionality and writing code in various languages, like Java, Ruby on Rails or .NET programming languages (e.g. C++ or JScript.NET.) Our ideal...

  • Quality Excellence Leader

    2 days ago

    Dindigul, Tamil Nadu, India beBeeQualityManager Full time ₹ 80,00,000 - ₹ 1,50,00,000

    We are seeking a highly skilled Quality Manager to drive excellence in customer-facing processes across multiple teams.The ideal candidate will design and implement quality frameworks, leverage CRM expertise to drive data-backed improvements, and enable a large team with clear SOPs, targeted training, and rigorous call quality audits.Key...

  • Voice of Customer

    2 days ago

    Dindigul, Tamil Nadu, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 30,00,000

    The role of Voice of Customer (VOC) Analyst is a key position in any organization.Key responsibilities include analyzing customer feedback, identifying trends and insights, and providing actionable recommendations to improve the customer experience. Effective communication and presentation skills are essential for success in this role.A strong understanding...

  • Sales Interaction Quality Specialist

    2 days ago

    Dindigul, Tamil Nadu, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 18,00,000

    Job Description:Evaluate and improve customer interactions by analyzing sales calls to ensure they meet quality standards.Key responsibilities include:Assessing recorded sales calls against established benchmarksIdentifying strengths and areas for improvement in sales conversations, focusing on customer experience, compliance, and effectivenessPreparing...

  • Quality Assurance Leader

    4 days ago

    Dindigul, Tamil Nadu, India beBeeValidation Full time ₹ 20,00,000 - ₹ 35,00,000

    Validation LeadWe are seeking a highly skilled Validation Lead to join our organization.Develop and implement validation strategies and processes to ensure the quality and reliability of products throughout the development lifecycle.Collaborate with cross-functional teams to establish validation plans, protocols, and procedures that meet regulatory standards...

  • Senior Quality Assurance Specialist

    2 days ago

    Dindigul, Tamil Nadu, India beBeeQuality Full time ₹ 60,00,000 - ₹ 1,50,00,000

    Job Description">As a quality assurance professional, you will play a vital role in ensuring the integrity and reliability of our applications. Our team is committed to delivering high-quality solutions that meet the evolving needs of our clients.We are seeking an experienced Quality Assurance Analyst who can join our dynamic team and contribute to the...