
Call Quality Analyst
4 weeks ago
Company Description
30 Sundays is a travel company based in Gurugram that specializes in creating unforgettable vacations exclusively for couples. Founded by experienced professionals from top companies like Apple, BCG, and Oyo, we are committed to revolutionizing the couple vacation experience.
LOCATION : GURUGRAM
Role Description
As a Call Quality Analyst, you will play a critical role in ensuring the effectiveness and quality of customer interactions conducted by our sales executives.
Your primary duties will include:
- Listening to and evaluating recorded sales calls against defined quality standards.
- Identifying strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
- Preparing detailed feedback reports and sharing insights with the Training & Development team.
- Collaborating with trainers to design solutions for skill gaps and recommend process improvements.
- Monitoring the impact of feedback implementation and updating evaluation criteria as needed.
- Providing actionable insights to improve sales effectiveness, customer satisfaction, and team performance.
Qualifications
- 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
- Strong listening, analytical, and reporting skills.
- Ability to provide constructive feedback and suggest practical solutions.
- Excellent communication and interpersonal skills.
- Hunger to learn, adapt, and contribute to continuous improvement.
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