
Exceptional Customer Service Opportunity
1 week ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service via phone calls.
Key Responsibilities:
- Assess and resolve customer inquiries, requests, and complaints primarily over the telephone.
- Utilize sound judgment and make decisions within established procedures for each service request.
- Manage and update customer interactions daily on an account-wise basis.
- Achieve key and critical performance targets.
- Ensure efficiency measures are met in accordance with performance targets and process guidelines.
Requirements:
- Strong verbal and written communication skills.
- Neutral accent and good adaptation to US culture.
- Ability to resolve customer queries in the first point of contact.
- Focus on delivering a positive customer experience.
- Professional, courteous, friendly, and empathetic demeanor.
- Active listening skills.
- Data entry & typing skills.
- Ability to multitask.
- Capability to handle fast-paced, innovative, and constantly changing environment.
- Team player.
Education and Experience:
- Graduation (any stream).
- 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
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