Senior Retail Operations Director

2 weeks ago

Machilipatnam, Andhra Pradesh, India Helios Greens Full time
Helios Greens Mall Manager Job

Salary: $85,000 - $110,000 per annum, depending on experience.

About Helios Greens

We are a premier shopping and entertainment destination in Machilipatnam, committed to delivering exceptional shopping and leisure experiences for our customers.

Job Summary

We are seeking an experienced and result-driven Mall Manager to oversee the daily operations, financial performance, tenant management, and customer satisfaction of our mall. The successful candidate will ensure that the facility runs smoothly while optimizing footfall and operational efficiency.

Key Responsibilities
  • Operations Management:
    • Oversee daily mall operations, including cleanliness, safety, and security.
    • Manage housekeeping, security, and maintenance teams to ensure high service standards.
    • Monitor compliance with mall policies, health & safety protocols, and regulatory requirements.
    • Ensure smooth opening and closing operations of the mall.
  • Tenant Management:
    • Act as the primary point of contact for all tenants.
    • Handle tenant relations, addressing queries, complaints, and operational needs promptly.
    • Ensure tenant compliance with lease agreements and CAM (Common Area Maintenance) billing.
    • Conduct regular meetings with tenants to discuss performance and mall operations.
  • Financial Management:
    • Develop and manage the mall's budget, ensuring efficient utilization of resources.
    • Oversee rent collection, CAM charges, and financial reporting.
    • Track expenditures, minimize costs, and improve operational profitability.
  • Marketing & Events:
    • Plan and execute promotional activities and marketing campaigns to increase footfall and tenant sales.
    • Organize mall-wide events, festivals, and customer engagement programs.
    • Collaborate with the marketing team to improve the mall's brand visibility.
  • Customer Service:
    • Address customer feedback, complaints, and suggestions professionally.
    • Monitor customer satisfaction and implement strategies to enhance the overall visitor experience.
  • Facilities Management:
    • Supervise the maintenance of electrical, mechanical, plumbing, HVAC systems, and other facilities.
    • Coordinate with vendors for repairs, installations, and upgrades.
    • Conduct regular inspections to identify and resolve maintenance issues proactively.
  • Strategic Planning:
    • Analyze foot traffic, sales data, and customer behavior to implement strategies for increased revenue.
    • Monitor market trends and competitor activities to adapt strategies.
    Requirements
    • Bachelor's degree in Business Administration, Facilities Management, or related field.
    • 5+ years of experience in retail/mall management or large-scale property management.
    • Proven leadership skills with the ability to manage diverse teams.
    • Excellent communication, negotiation, and interpersonal skills.
    • Strong analytical, problem-solving, and organizational abilities.
    • Proficiency in MS Office and familiarity with property management software.
    What We Offer
    • A competitive salary and benefits package.
    • Opportunities for professional growth and development.
    • A dynamic and collaborative work environment.

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