IT Help Desk Analyst

Key ResponsibilitiesDeliver exceptional service and support to end-users using our online Service Desk ticketing system.Interact with customers to provide and process information in response to inquiries, concerns, and requests about our range of offered IT products and services.We are committed to providing our customers with the best possible experience,...

Years of experience: 3-5 yearsJob Location: Pune/ChennaiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...

About the Job DescriptionThis is a fantastic opportunity for an experienced Help Desk Operations Manager to join our team at TransPerfect. We are looking for someone who can lead our help desk operations, provide technical support to our clients, and contribute to the growth and development of our IT department.The ideal candidate will have a strong...

**Instem: A Global Leader in Software Solutions**We are a global provider of bespoke industry leading software solutions and services, empowering our clients to bring life-enhancing products to market faster. With over 700 pharmaceutical clients, including all the top 20, we boast an impressive presence in the industry.**Support Analyst Position**We are...

OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Job Description: We are looking for a Help Desk Engineer to join our team at Wipro. The successful candidate will be responsible for providing technical support to our customers, resolving technical issues, and collaborating with internal teams to resolve complex problems. This is a fantastic opportunity for someone who is passionate about delivering...

Job Overview Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

About the RoleWe are seeking a talented Technical Help Desk Professional to join our team at the Apex Group. As a key member of our Service Desk, you will be responsible for providing technical assistance and support to our end-users.ResponsibilitiesProvide technical support and assistance to end-users via phone, email, and portalRespond to IT requests...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Job DescriptionOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst II will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to...

Job Overview Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing tasks requested through assigned escalated Service Request, Incident, and Changes. Key Responsibilities Deliver exceptional service and support to end-users using an online Service Desk ticketing system....

Provide the first line of support for incident investigation and resolution for customers Provide remote assistance ticket resolution to a range of internal and external customers responsible for handling escalations follow ups and customer service Job title Analyst - Service Desk First point of contact for Capita Customers providing 1st Line...

About the Role:We are looking for a skilled Mid-Level Service Desk Engineer to join our team. As a Service Desk Analyst, you will be responsible for providing high-quality technical support to our clients. Your primary focus will be on Level 1 and 1.5 technical troubleshooting related to desktop/OS, custom and COTS applications, Exchange, end devices, VPN,...

Job OverviewCAPITA is seeking a skilled Service Desk Team Manager to lead our team of Service Desk Analysts. The successful candidate will drive a high-quality, high-performance, and effective Service Desk that meets customer needs and SLA requirements.About the RoleThe Service Desk Team Manager will be responsible for the day-to-day line management of...

OverviewAs a Technical Support Specialist in our dynamic IT Help Desk team, you will play a vital role in delivering exceptional service and support to our global customers. This is an exciting opportunity to work with a talented group of professionals who are passionate about providing timely and effective solutions to complex technical issues.In this role,...

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...

About the RoleWe are looking for an experienced professional with excellent communication skills to join our Service Desk team as a Senior Service Desk Analyst.You will be responsible for providing timely and effective solutions to customer inquiries and issues, ensuring that they receive the highest level of service.As a Senior Service Desk Analyst, you...

Job SummaryCAPITA is looking for a Senior Service Desk Professional to join our team as a Service Desk Team Manager. In this role, you will be responsible for leading our Service Desk team and ensuring that we deliver a high-quality service to our customers.About YouWe are looking for a highly skilled and experienced individual who can manage a team of...