Senior Service Desk Professional

About the RoleWe are looking for an experienced professional with excellent communication skills to join our Service Desk team as a Senior Service Desk Analyst.You will be responsible for providing timely and effective solutions to customer inquiries and issues, ensuring that they receive the highest level of service.As a Senior Service Desk Analyst, you...

About the RoleAs an IT Service Desk Professional, you will play a vital role in delivering exceptional customer experience and technical expertise to our internal customers.Key Responsibilities:Deliver high-quality technical support through the ticketing system, aligning with ITIL best practices.Ensure timely response to customer inquiries and resolve issues...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

OVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Job Overview Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Service Desk Analyst will assist Customers by performing tasks requested through assigned escalated Service Request, Incident, and Changes. Key Responsibilities Deliver exceptional service and support to end-users using an online Service Desk ticketing system....

OVERVIEW Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing the tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Job Overview Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst will assist Customers by performing tasks requested through assigned escalated Service Request, Incident, and Changes. This role would be the on-floor assistance, the escalation point for Service Desk Analyst II and Service Desk Analyst in...

Job DescriptionWe are seeking an experienced Assistant Manager to join our Service Desk team. The successful candidate will have a strong background in Service Desk operations and excellent leadership skills.About the RoleThe Assistant Manager will be responsible for:Supporting Service Desk delivery teams to execute effectively by deploying standard...

Job DescriptionOVERVIEWUnder general supervision, in a 24/7 online Service Desk (Semi-Technical), the Service Desk Analyst II will assist Customers by performing the tasks requested through assigned Service Request, Incident, and Changes, with detailed analysis and guiding users through step-by-step solutions. Solutions may include but are not limited to...

Job SummaryWe are seeking an experienced Assistant Manager to lead our Service Desk team. The successful candidate will have a strong background in Service Desk operations and excellent leadership skills.About the RoleThe Assistant Manager will be responsible for:Leading the Service Desk team to deliver high-quality service to our customersDeveloping and...

Years of experience: 3-5 yearsJob Location: Pune/ChennaiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...

b Location PuneEmployment Type full-timeDesignation L1 Service Desk SupportJob DetailsPrimary Skills Must have 2-3 years of experience in IT Service Desk - HelpdeskExcellent communication with skills like Active listening empathy technical proficiency professionalism both verbal and written In-depth Technical Support role Advanced troubleshooting...

Role Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...

Job OverviewCAPITA is seeking a skilled Service Desk Team Manager to lead our team of Service Desk Analysts. The successful candidate will drive a high-quality, high-performance, and effective Service Desk that meets customer needs and SLA requirements.About the RoleThe Service Desk Team Manager will be responsible for the day-to-day line management of...

IT Service Desk Agent Job DescriptionWe are seeking a highly skilled IT Service Desk Agent to join our team at Compucom. As an IT Service Desk Agent, you will be responsible for providing technical support to our associates, ensuring they have the best possible experience with our company's IT systems. Your primary responsibilities will include:Main...

HCLTech is seeking a highly skilled and experienced Technical Support Professional to join our team. As a Technical Support Professional, you will play a critical role in delivering exceptional customer service and ensuring that IT systems and services run smoothly.Responsibilities:Provide Technical Support: Respond to incoming service requests via phone,...

About the RoleWe are seeking a talented Technical Help Desk Professional to join our team at the Apex Group. As a key member of our Service Desk, you will be responsible for providing technical assistance and support to our end-users.ResponsibilitiesProvide technical support and assistance to end-users via phone, email, and portalRespond to IT requests...

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...

We're excited to announce the opening for a Service Desk Specialist - ITOM position at LTIMindtree. As a critical member of our IT service management team, you'll be responsible for delivering exceptional service to our clients.In this role, you'll work closely with our infra teams to resolve complex issues, implement best practices, and improve overall...