Technical Support Specialist

2 weeks ago

Ahmedabad, Gujarat, India Infraveo Full time

This is a remote position.

Job Summary

The Customer Support Analyst is a customer-focused, self-directed member of our application support team. You will identify, analyze, and offer solutions to customer questions and problems via phone and email.

Key Responsibilities
  • Respond to customer phone and email support requests in a timely, efficient, and professional manner.
  • Maintain detailed and up-to-date notes on all customer tickets and assigned in-house projects, as well as accurately accounting for all time spent on customer tickets and assigned in-house projects.
  • Train new customers using online meeting tools and in-person meetings.
  • Become an expert on the features and business applications of our products and services.
Requirements
  • Excellent listening skills.
  • Professional and effective communication skills, both verbally and in writing.
  • Ability to effectively interact and maintain professionalism with customers at all levels via phone, email, and in-person.
  • Strong technical aptitude.
  • Demonstrated problem-solving capabilities.
  • Self-starting with the ability to prioritize and work independently.
  • Sense of humor, curiosity, and positive attitude.
  • Reliable and responsible work ethic.
  • Functional knowledge of Google Workspace (Docs, Sheets, Drive, etc.).
  • Functional knowledge of SQL queries, preferred.
  • Metals Distribution Industry knowledge and experience, preferred.
  • ERP Software knowledge and experience, preferred.
  • Understanding of the fundamentals of accounting, preferred.
  • Bachelor's degree, preferred.
Benefits
  • Work from home.
  • 5 days a week work shift.

As a Customer Support Analyst at Infraveo, you will have the opportunity to work with a team of professionals who are self-motivated, dependable, friendly, and results-oriented individuals who like to help others solve their problems.

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