Process Developer

3 days ago


Noida, Uttar Pradesh, India Genpact Full time

Genpact is a leading professional services firm delivering outcomes that shape the future. Our team of experts is driven by a relentless pursuit of a world that works better for people. In this role, you will be part of a global team serving leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge.

As a Process Developer - Contract Admin, you will be responsible for identifying areas requiring operational adaptation and/or improvement. You will be an active user of Internet and online applications, and will have a deep understanding and ability to perform day-to-day operations while maintaining SLA.

  • Respond to customer inquiries and problem critical issues
  • Provide support for data collection to enable Audit function
  • Maintain a detailed understanding of client process and policies
  • Demonstrate capacity for critical thinking and analysis
  • Be proficient with SAP (OTC module)
  • Be comfortable with night shift
  • Have indepth knowledge of Order Management

Minimum qualifications:

  • Significant experience in Contract Admin/ Order management
  • B.Com
  • SAP knowledge
  • End to End OTC knowledge

Preferred qualifications:

  • Knowledge of Master Data
  • Basic knowledge of MS office
  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach
  • Strong English language skills (verbal and written)
  • Attention to detail
  • Proven understanding on Sales Force

This role is for someone who is passionate about delivering operational excellence and has a strong understanding of Contract Admin and Order Management.



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