Support Specialist

3 days ago

Navi Mumbai, Maharashtra, India beBeeSystem Full time US$ 80,000 - US$ 1,20,000

We are seeking a skilled and motivated System Support Specialist to join our team. The successful candidate will be responsible for providing timely and effective support to our production environment, ensuring high availability and uptime.

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Key Skills & Experience Required

  • Hands-on experience with Windows and Unix operating systems
  • Proficient in one or more database technologies:
  • MSSQL, Oracle, Sybase, DB2
  • OCA/OCP certified professional
  • Knowledge of Middleware technologies
  • Preferably experienced in NCB production support role

Job Responsibilities

  1. Timely escalation of incidents to Supervisor / Unit Head / Vendors for quick resolution
  2. Prepare Knowledge Base documentation for newly received solutions
  3. Maintain MIS reports for issues, changes, and application downtimes
  4. Perform automation/scheduling of activities independently or with server/network teams
  5. Work independently or in collaboration with vendors for Root Cause Analysis (RCA) and issue resolution
  6. Conduct System Integration Testing (SIT) and User Acceptance Testing (UAT) for issue resolutions
  7. Liaise with BPRG and BSG for analysis and resolution of issues
  8. Perform periodic housekeeping of databases and application setups to ensure system availability and uptime
  9. Continuously monitor:
  10. Application-specific mails
  11. OEM reports
  12. Transaction reports
  13. Alert parameters
  14. Take actions based on KB documentation
  15. Adhere to the Incident Management, Problem Management, and Change Management processes
  16. Execute changes to various environments as per approved Change Management Plan
  17. Log and track Problem Tickets for recurring incidents
  18. Manage database and application backups and restoration tasks
  19. Address vulnerabilities through configuration changes and system upgrades
  20. Capture and analyze system utilization and database growth patterns for Capacity Management inputs
  21. Undertake and support BCP (Business Continuity Planning) drills
  22. Execute specialized activities assigned to the team
  23. Monitor and analyze database alert logs and resolve production issues
  24. Manage and resolve incidents related to:
  25. Databases
  26. Database backups
  27. Tape backups
  28. Log shipping jobs
  29. Scheduled and automation jobs
  30. Monitor long-running queries, especially during peak load periods (e.g., month-end processing)
  31. Capture and analyze transaction volumes as inputs for Infrastructure Review (IR)

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