AGM - Cluster Collection & Retention Business Leader

5 days ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time

Vodafone Idea Limited seeks a seasoned professional to lead our Cluster Collection & Retention efforts. As AGM - Cluster Collection & Retention Business Leader, you will drive overall collection, in-vol, and bad debts to meet monthly targets.

Key responsibilities include:

  • Improving pre-due date collections and bucket efficiency through telecalling and field partners
  • Driving M0-M6 collections and reducing forward flow to 90+ and 180+ buckets
  • Minimizing bad debt and cost of collection through effective bucket TC & FOS governance and cost savings
  • Strengthening waiver and settlement processes, and consolidating field agencies
  • Driving customer churn management, including monthly and YTD postpaid churn and retention performance

We're an equal opportunity employer committed to diversity and inclusion. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership, providing pan-India voice and data services across 2G, 3G, and 4G platforms.



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