
Renewal Project Coordinator
2 weeks ago
Job Overview:
This role is focused on managing and executing renewal-related projects, ensuring seamless collaboration with cross-functional teams to enhance policyholder engagement and retention.
Key Responsibilities:
- Lead end-to-end planning, execution, and delivery of renewal projects.
- Define scope, timelines, milestones, and deliverables.
- Monitor Service Level Agreements and maintain project documentation.
- Collaborate with various departments, including IT, Finance, Legal, Compliance, Underwriting, and more.
- Serve as the central point of contact for all stakeholders.
- Conduct regular review meetings to track progress and resolve blockers.
- Analyze trends in renewals, lapses, and customer cohorts.
- Create Management Information System reports, dashboards, and presentations for leadership.
- Recommend process improvements using data-driven insights.
- Maintain adherence to internal policies and regulations.
- Conduct audits and quality checks to ensure high standards are met.
Requirements:
- Post Graduate qualification preferred.
- Experience in Renewals/Customer Retention/Customer Handling preferred.
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