Abuse Mitigation Specialist
1 month ago
We are seeking a highly motivated and detail-oriented individual to join our team as an Abuse Mitigation Specialist. In this role, you will be responsible for verifying documents, processing domain arbitration cases, and resolving domain name ownership disputes.
Key Responsibilities- Verify documents received as proof of account ownership.
- Process Domain Arbitration cases.
- Resolve Domain name ownership disputes.
- Perform daily operations involving documentation.
- Ensure adherence to ICANN guidelines.
- Manage ICANN accreditation for new Registrars.
- Act as a Registrar liaison and handle operational tasks.
- Set up and manage Registrar Escrow Deposits.
- Experience: 0-2 years in Customer Service or similar capacity, preferably on an IT platform.
- Educational Qualifications: Graduate from any stream. Any Engineering or BSc (IT or Computers).
- Preferred skills:
- Proficient in MS. Excel and MS. Word.
- Logical and analytical thought process.
- Outstanding written and verbal communication skills.
- Good working knowledge of computers and the internet; strong ability to develop new skills.
- Strong attention to detail.
- Avid internet user, with a strong inclination towards technology.
- Highly motivated and energetic team player, with excellent interpersonal skills.
- We offer a flexible work environment, with options to work from home, hybrid, or in the office.
- We prioritize work-life balance, ensuring that our employees have the time and resources to live well.
- We celebrate diversity and inclusion, fostering a culture of belonging and providing opportunities for growth and development.
- We offer competitive benefits, including health insurance, education and certification sponsorships, and flexible leaves.
- We provide a free domain and WordPress blog to all employees, as part of our commitment to building a community one domain at a time.
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