Abuse Mitigation Specialist

2 weeks ago


Mumbai, Maharashtra, India Newfold Digital Full time

About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as an Abuse Mitigation Specialist. In this role, you will be responsible for verifying documents received as proof of account ownership, processing Domain Arbitration cases, and resolving Domain name ownership disputes.

Key Responsibilities

  • Verify documents received as proof of account ownership.
  • Process Domain Arbitration cases.
  • Resolve Domain name ownership disputes.
  • Perform daily operations involving documentation.
  • Ensure adherence to ICANN guidelines.
  • Assist with ICANN accreditation for new Registrars.
  • Act as a Registrar liaison and handle operational tasks.
  • Set up and manage Registrar Escrow Deposits.

About You

We are looking for an individual with 0-2 years of experience in Customer Service or a similar capacity, preferably on an IT platform. You should have a graduate degree from any stream, with a preference for Engineering or BSc (IT or Computers). You should be proficient in MS Excel and MS Word, have a logical and analytical thought process, and excellent written and verbal communication skills.

Why Newfold Digital?

We offer a dynamic work environment with three work environment scenarios: work from home, hybrid, or work from the office. We prioritize work-life balance and celebrate our differences. Our benefits include excellent health insurance options, education/certification sponsorships, and flexi-leaves for personal time off. All employees are eligible for a free domain and WordPress blog, sponsored by us.



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