Abuse Mitigation Specialist

2 weeks ago


Mumbai, Maharashtra, India Newfold Digital Full time

Protecting Our Customers, Protecting Ourselves

  • Verify documents received as proof of account ownership.
  • Process Domain Arbitration cases.
  • Resolve Domain name ownership disputes.
  • Perform daily operations involving documentation.
  • Ensure adherence to ICANN guidelines.
  • Obtain ICANN accreditation for new Registrars.
  • Liaise with Registrars and handle operational tasks.
  • Set up and manage Registrar Escrow Deposits.

What We're Looking For

  • Experience: 0-2 years in Customer Service or similar capacity.
  • Educational Qualifications: Graduate from any stream.
  • PREFERRED
  • Proficient in MS. Excel and MS. Word.
  • Logical and analytical thought process.
  • Outstanding written and verbal communication skills.
  • Good working knowledge of computers and the internet.
  • Strong attention to detail.
  • Avid internet user with a strong inclination towards technology.
  • Highly motivated and energetic team player with excellent interpersonal skills.

Why Newfold Digital

  • We offer three work environment scenarios: work from home, hybrid, or work from the office.
  • We prioritize work-life balance.
  • We celebrate diversity and inclusion.
  • We provide excellent health insurance options.
  • Flexi-leaves for personal time off.
  • Education/Certification Sponsorships.
  • Building a community one domain at a time.


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