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Senior Team Lead

1 month ago

Bengaluru, Karnataka, India Talent Corner Full time

Roles and Responsibilities

As a Senior Captain at Talent Corner, you will take a leadership role in providing exceptional service to our guests. Your experience, attention to detail, and dedication to ensuring a memorable dining experience will set the standard for our cafe's hospitality.

Key Responsibilities:

  • Guest Service: - Greet and seat guests with a friendly and welcoming demeanor. - Present menus, including daily specials, and offer detailed descriptions and recommendations. - Take precise food and beverage orders, ensuring guests' preferences and dietary needs are met. - Address guest inquiries, concerns, and requests promptly and professionally.
  • Table and Dining Area Management: - Supervise the setup and arrangement of tables for dining service, ensuring an elegant and inviting presentation. - Maintain cleanliness and organization throughout the dining area, creating an appealing atmosphere. - Ensure efficient turnover of tables while providing guests with an unhurried dining experience.
  • Team Leadership: - Lead and mentor junior staff, providing guidance, training, and feedback to maintain high service standards. - Delegate tasks effectively and ensure a coordinated and productive team. - Promote a positive and collaborative team environment, boosting morale and service quality.
  • Service Flow: - Oversee the flow of service to ensure efficient and timely dining experiences for guests. - Collaborate closely with the kitchen and bar staff to guarantee the accurate and prompt delivery of orders - Manage guest reservations, waitlist, and special requests.
  • Quality Assurance: - Monitor the dining area for guest satisfaction, promptly addressing any issues or concerns. - Ensure the presentation and condition of tableware and utensils meet the cafe's standards. - Uphold the highest levels of hygiene and sanitation, creating a clean and safe environment.

Qualifications:

  • Proven experience as a Senior Captain or a similar leadership role in the cafe or restaurant industry.
  • Strong leadership, communication, and team management skills.
  • Dedication to delivering exceptional customer service and ensuring guest satisfaction.
  • Ability to remain composed, professional, and effective in high-pressure situations.
  • Attention to detail and a commitment to maintaining cleanliness and presentation standards.