Senior Captain
1 month ago
Roles and Responsibilities
As a Senior Captain at Talent Corner, you will take a leadership role in providing exceptional service to our guests. Your experience, attention to detail, and dedication to ensuring a memorable dining experience will set the standard for our cafe's hospitality.
Key Responsibilities:
- Guest Service: Greet and seat guests with a friendly and welcoming demeanor. Present menus, including daily specials, and offer detailed descriptions and recommendations. Take precise food and beverage orders, ensuring guests' preferences and dietary needs are met. Address guest inquiries, concerns, and requests promptly and professionally.
- Table and Dining Area Management: Supervise the setup and arrangement of tables for dining service, ensuring an elegant and inviting presentation. Maintain cleanliness and organization throughout the dining area, creating an appealing atmosphere. Ensure efficient turnover of tables while providing guests with an unhurried dining experience.
- Team Leadership: Lead and mentor junior staff, providing guidance, training, and feedback to maintain high service standards. Delegate tasks effectively and ensure a coordinated and productive team. Promote a positive and collaborative team environment, boosting morale and service quality.
- Service Flow: Oversee the flow of service to ensure efficient and timely dining experiences for guests. Collaborate closely with the kitchen and bar staff to guarantee the accurate and prompt delivery of orders. Manage guest reservations, waitlist, and special requests.
- Quality Assurance: Monitor the dining area for guest satisfaction, promptly addressing any issues or concerns. Ensure the presentation and condition of tableware and utensils meet the cafe's standards. Uphold the highest levels of hygiene and sanitation, creating a clean and safe environment.
Qualifications:
- Proven experience as a Senior Captain or a similar leadership role in the cafe or restaurant industry.
- Strong leadership, communication, and team management skills.
- Dedication to delivering exceptional customer service and ensuring guest satisfaction.
- Ability to remain composed, professional, and effective in high-pressure situations.
- Attention to detail and a commitment to maintaining cleanliness and presentation standards.
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