Learning Experience Services Manager

2 weeks ago


Bengaluru, Karnataka, India Red Hat India Private Limited Full time

About the Role:

Red Hat India Private Limited is seeking a highly organized and detail-oriented associate to join our APAC Red Hat Training team. In this role, you will provide exceptional customer service and manage education services such as training delivery oversight, coordination, course enrollments, and consumption reporting.

Key Responsibilities:

  • Dedicated customer service point of contact
  • Event management and coordination for onsite delivery, open enrollment, and virtual training enrollment
  • Red Hat Learning Subscription enrollment key and Named Participant access support
  • Red Hat Learning Subscription reporting and support
  • Trouble ticket support associated with training services
  • Serve as an interface between customer needs/requirements/requests and broader services organization

Requirements:

  • Excellent written and verbal communication skills
  • Exceptional presentation skills with knowledge of virtual delivery platforms
  • Account management/Account servicing/Project Management experience

About Red Hat:

Red Hat is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex.

Diversity, Equity & Inclusion at Red Hat:

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. We aspire to create a culture where everyone experiences equal opportunity and access, and where all voices are celebrated.



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