Senior Endpoint Security Specialist

2 days ago


Thiruvananthapuram, Kerala, India beBeeCybersecurity Full time ₹ 8,00,000 - ₹ 10,00,000
Endpoint System Engineer Position Overview

We are seeking a customer-driven, tech-savvy professional to join our organization.

As a trusted technical advisor, you will offer tailored solutions using MDM, RMM, and Patch Management tools.

You will provide hands-on support through calls, emails, and chat—resolving technical queries and ensuring smooth customer experience.

Key Responsibilities:

  • Serve as a technical advisor to customers, offering solutions using MDM, RMM, and Patch Management tools.
  • Provide hands-on support through calls, emails, and chat.
  • Engage deeply with clients to understand their IT infrastructure, device management needs, and security goals.
  • Troubleshoot product-related issues and collaborate with engineering, product, and sales teams.
  • Understand and communicate client's architecture, integration capabilities, and feature set.
  • Escalate complex technical cases while maintaining clear communication with customers.
  • Deliver training to clients and internal teams; document technical issues to enrich our knowledge base.
  • Stay informed on industry trends, product updates, and competitive technologies in the cybersecurity and endpoint management space.
  • Actively gather and share client feedback with the product team to drive innovation and improvement.

Requirements:

  • 3+ years of experience in cybersecurity, specifically with MDM, RMM, or Patch Management tools.
  • Hands-on experience with platforms like Microsoft Intune, Workspace ONE, AirWatch, or JAMF.
  • Familiarity with tools like Kaseya, ConnectWise, or NinjaRMM.
  • Strong grasp of security protocols, endpoint protection, and IT infrastructure fundamentals.
  • Excellent communication skills—both technical and non-technical.
  • Strong organizational skills, multitasking abilities, and a collaborative team mindset.
  • Degree in BE / B.Tech / MCA or equivalent.


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