Chief Growth Officer
13 hours ago
About us
We are a forward-thinking business process outsourcing and customer experience company specializing in customer support, lead conversion, AI-powered calling solutions, chat/voice bots, CRM/LMS tools, and automation platforms. We combine efficiency, innovation, and human expertise to deliver exceptional customer experiences.
The Managing Partner will play a pivotal role in shaping our strategic direction, operations, and growth. This role requires not only leadership and industry expertise but also a commitment to ensure aligned interests with our vision and long-term growth.
As a partner, you will share both the responsibilities and the rewards of building a future-ready BPO and AI-driven customer engagement company.
Key Responsibilities:- Strategic Leadership: Define and drive our overall business strategy to grow our BPO and AI-driven service portfolio.
- Business Development: Expand client base across industries, develop partnerships, and introduce new revenue streams.
- Operations Management: Ensure high efficiency, service quality, compliance, and delivery excellence across all accounts.
- Financial Stewardship: Oversee profit and loss, budgeting, investments, and ensure sustainable profitability.
- Capital Contribution: Contribute agreed capital investment and take an active role in financial decision-making.
- Governance & Partnership: Collaborate with other partners, ensure transparent reporting, and uphold partnership standards.
- Innovation: Leverage automation, AI, and proprietary platforms to reduce costs, improve outcomes, and maintain a competitive edge.
- Talent & Culture: Recruit, mentor, and build high-performing teams while fostering a culture of ownership, urgency, and accountability.
- Ability to make a capital investment in our company as part of the partnership role.
- 10+ years of leadership experience in BPO, Contact Center, Customer Experience, or related industries.
- Strong record in scaling operations, client acquisition, and managing service delivery.
- Expertise in profit and loss management, business expansion, and capital allocation.
- Familiarity with AI automation, chat/voice bots, CRM/LMS solutions, and digital-first operations.
- Excellent interpersonal, negotiation, and leadership skills.
- Entrepreneurial and partnership-oriented mindset.
- Resilient, adaptable, and comfortable operating in a fast-evolving business environment.
- Visionary leader capable of anticipating trends and steering the firm strategically.
- Strong governance and ethical standards, with a focus on transparency and accountability.
- An opportunity to join as a partner-owner in a growing BPO/AI-driven company.
- Direct influence over strategic decisions, operations, and financial outcomes.
- Share in the firm's profits and long-term value creation.
- Capital investment ensures true alignment of ownership and rewards.
- Work with a team passionate about combining technology and customer experience at scale.
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