IT Infrastructure Specialist

3 days ago


Chennai, Tamil Nadu, India Kaleris Full time
Job Overview:
Kaleris seeks an experienced IT Infrastructure Specialist to provide support for our customers using N4 software. This role involves working with various customers to assist with strategic planning, technical design, and implementation of on-premises and cloud-hosted environments.

Key Responsibilities:
- Maintain and troubleshoot customer IT infrastructure via Managed Services, including network hardware and software, servers, disaster recovery, storage, WAN/communication links, and cloud hosting.
- Design and maintain N4 on-premises and cloud environments for hosting N4 TOS software.
- Monitor and diagnose N4 TOS infrastructure incidents impacting software and underlying systems. Consult and troubleshoot customer-reported issues with N4 TOS software and infrastructure environment.
- Review and administer customer hardware/cloud setups and configurations.
- Respond to and resolve customer issues in accordance with Service Level Agreements (SLAs).
- Be on standby for critical P1 incidents, with availability to work weekends or shifts as required to support customers 24/7.

Requirements:
- Min 3 years of experience
- Experience with server centralization, consolidation, and virtualization of servers, storage, and overall IT architecture.
- Deep technical knowledge of current network hardware, protocols, and internet standards.
- Strong understanding of underlying operating systems and their configurations.
- Good understanding of database technologies, including scaling, redundancy, and backup.
- Experience with network capacity planning, network security principles, and best practices.
- Ability to conduct research into networking issues and products as required.
- Excellent hardware troubleshooting experience.
- Expertise/qualification in: Load balancers, Clustering, Tomcat, Oracle 11g or 11g RAC, SQL, and MySQL databases, Red Hat Linux 5, RAID, Microsoft Server 2008, ActiveMQ, Microsoft SQL-Server 2012, JMS, Firewalls.

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