Mobility Support Professional

1 week ago

Pushkar, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 14,00,000

Our team is seeking a skilled and organized Mobility Support Specialist to join our centralized support hub. This role will be the first point of contact for users facing issues with technology, software, or services.

The successful candidate will handle and take ownership of multiple customer support activities, including receiving incoming calls, chats, emails & tickets to provide end-to-end Technical and general support resolution to the end user.

Key Responsibilities:
  • Determine the issue, research, and follow-up steps as necessary for resolution of issues
  • Answer incoming calls & chats
  • Troubleshoot device and networking issues reported by the users, acting as a liaison between customers, mobile carriers, policy, and internal teams to provide accurate and timely resolution
  • Work customer service/tech support via incoming phone calls, email, and chat
  • Identify and assist in resolving all issues identified during regular operations
Requirements:
  • Candidates should have Portuguese/Spanish & English-speaking skills to support our SaaS product
  • Be willing to work in 24/7 rotational shifts
  • Have excellent organizational skills with an appreciation for process and documentation
  • Be a team player who thrives in a kind and collaborative environment

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