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Business Operations Specialist

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Job Summary:

We are seeking a highly analytical and proactive Business Operations Specialist to support the design, execution, and optimization of business processes across our network.

This role will work closely with cross-functional teams (Sales, Training, Operations, Marketing, IT, Finance) to gather data, analyze trends, document processes, and ensure smooth rollouts of strategic projects.

Main Responsibilities:
  • Assist in mapping and documenting business processes across departments
  • Support data collection, analysis, and reporting for management dashboards (Power BI, Excel, CRM tools)
  • Evaluate and test new technology platforms (CRM, automation tools, vendor portals, etc.) and prepare business cases
  • Track progress of ongoing projects and backlogs, ensuring timely updates and follow-ups with stakeholders
  • Prepare presentations, reports, and SOPs for management and team communication
  • Coordinate with teams during rollouts of new systems, incentives, or policies

Requirements:

To be successful in this role, you will need:

  • A strong analytical and problem-solving ability
  • Proficiency in Excel/Google Sheets; familiarity with Power BI, Tableau, or data visualization tools is a plus
  • Working knowledge of CRM systems, automation tools, or ERP software preferred
  • Strong written and verbal communication skills
  • Ability to work independently, manage deadlines, and coordinate with multiple teams

Benefits:

We offer:

  • The opportunity to learn directly under experienced professionals
  • Exposure to strategic projects impacting a large number of locations