Enterprise Business Analyst

7 days ago


Mumbai, Maharashtra, India beBeeExpert Full time ₹ 8,00,000 - ₹ 12,00,000
Business Analyst - CRM Expert

We are looking for a seasoned professional with deep expertise in CRM systems and a strong background in business analysis within the banking domain.

The role is ideal for someone who can bridge business needs with technology solutions, drive CRM strategy, and lead functional teams across large-scale transformation programs.


Key Responsibilities:
  • Lead functional analysis and requirement gathering for CRM initiatives in the banking sector.
  • Act as a liaison between business stakeholders and technical teams to ensure solution alignment.
  • Define and document business processes, functional specifications, and user stories.
  • Drive CRM roadmap planning, solution design, and functional testing.
  • Conduct workshops, stakeholder interviews, and gap analysis sessions.
  • Provide leadership to junior BAs and functional consultants.
  • Ensure compliance with regulatory and data governance standards in CRM implementations.
Requirements:
  • ~10 years of experience in business analysis and functional leadership roles.
  • ~ Strong domain knowledge in banking and financial services.
  • ~ Familiarity with Agile and Waterfall methodologies.
Preferred Qualifications:
  • Hands-on experience with CRM platforms such as MS Dynamics CRM, VeriPark, or similar.
  • Good appreciation of both traditional and emerging financial technology areas.

About Us:

We have offices in global cities, and many projects presently executed in the Asia/Middle East region.



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