Global Monitoring Expert

7 hours ago

Mangalore, Karnataka, India beBeeMonitoring Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

Mizuho Global Services is a subsidiary of one of Japan's largest banks, established in 2020. We handle banking and IT operations for domestic and overseas offices.

At Mizuho, we prioritize values such as respect, discipline, and transparency in our talent pool. Our core pillars are built around these principles.

We offer:

  • Opportunities for growth and learning
  • Excellent career development
  • A dedicated leadership team
  • The ability to build and create new things
Main Responsibilities:
  1. Real-time server and network monitoring using tools like JP1, Solarwinds, Nagios, Zabbix, SCOM, AppDynamics, Dynatrace, and OpdRamp
  2. Identify, acknowledge, and log alerts, events, and anomalies
  3. Escalate incidents to support teams based on defined procedures and severity
  4. Perform health checks and validations as per runbooks
  5. Track and update incident tickets in ITSM tools
  6. Initial triage of alerts, including service restarts and disk cleanup commands if permitted
  7. Document incidents, actions taken, and resolution steps
  8. Communicate with engineers and shift leads for follow-up or escalations
  9. Ensure monitoring dashboards and tools are operational and report any issues
  10. Provide updates and contribute to incident reviews
Required Skills:
  • Basic understanding of IT infrastructure (servers, OS, networks, applications)
  • Hands-on experience in monitoring tools and ticketing systems
  • Good communication skills and ability to follow procedures
  • Ability to work rotational shifts, including weekends and holidays
  • Strong attention to detail and sense of urgency
  • Independent worker with strong problem-solving skills
Benefits:
  • Exposure to IT processes and methodologies
  • Certification opportunities in basic IT/networking
Other Requirements:
  • 3+ years of experience in IT monitoring or helpdesk roles with mandatory skills in monitoring tools and network operation centers
Preferrred Location:

Candidates residing within 20 KM will be preferred

Interview Details:

Walk-in interview between 9-2 PM only

Interested Candidates:

Please send your resume along with the below details: Current CTC, Expected CTC, Notice period, Relevant Experience, and Available for F2F?

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